Design and implement innovative learning strategies aligned with business goals, moving beyond traditional training methods.

Conduct thorough needs analyses to identify skill gaps and performance deficiencies within the organization, focusing on measurable outcomes.

Develop and curate engaging training content, including e-learning modules, workshops, and performance support tools, with a focus on interactivity.

Manage the Learning Management System (LMS), ensuring accurate data, user-friendly navigation, and effective tracking of learning progress.

Training Needs Analysis (TNA)

• Identify training requirements across departments (Retail, Warehouse, Admin)

• Conduct skill gap analysis and performance assessments

• Coordinate with department heads to plan training needs

  Training Planning & Execution

• Develop annual training calendar and schedules

• Organize induction, technical, product, and soft skills training

• Coordinate internal and external trainers

• Conduct training sessions when required

  Induction & Onboarding

• Manage new employee induction programs

• Ensure structured onboarding process across all branches

• Monitor probation training and progress

  Performance Development

• Support performance appraisal process

• Assist in creating Individual Development Plans (IDPs)

• Track employee progress and improvement

  Retail & Operational Training

• Train staff on customer service, sales techniques, and product knowledge

• Ensure SOP training for store operations (billing, hygiene, merchandising)

• Conduct refresher training programs

  Training Evaluation & Reporting

• Measure training effectiveness (feedback, performance improvement)

• Maintain training records and attendance

• Prepare reports and training analytics

  Employee Engagement

• Support employee engagement and development initiatives

• Organize workshops, team-building activities, and awareness programs

  Compliance & Documentation

• Ensure training compliance with company policies

• Maintain proper documentation and audit-ready records