Lead and mentor the outlet team, fostering a supportive and inclusive culture that encourages professional development and excellence

• Consistently deliver professional, friendly, and engaging service while setting the tone for outstanding guest experiences
• Manage all operational aspects of the outlet, including scheduling, inventory management, and adherence to established policies and procedures
• Handle guest concerns with empathy and professionalism, responding quickly and decisively to ensure satisfaction and resolution
• Recruit, train, and develop outlet colleagues, ensuring they possess the skills and knowledge to deliver exceptional service
• Maximize revenue by collaborating with the Food and Beverage team to implement strategic initiatives, promotions, and best practices
• Maintain comprehensive knowledge of all outlet menus, pricing, and promotional offerings
• Analyze and manage departmental budgets, identifying opportunities for cost optimization without compromising quality
• Ensure strict adherence to all safety, sanitation, and food handling policies and procedures
• Attend regularly scheduled departmental meetings and communicate transparently with leadership and team members
• Balance operational efficiency, administrative responsibilities, and colleague well-being to create a harmonious work environment
• Utilize point of sale systems and other technology tools to streamline operations and enhance reporting accuracy
• Remain flexible and resilient, adapting to changing circumstances while maintaining focus on organizational goals