➢ Update and resolve the incidents and requests in the ticketing system with proper description and maintain the SLA.

➢ Providing technical support to end-users, both in-person and remotely.

➢ Troubleshooting and resolving hardware and software issues.

➢ Installing and configuring computer hardware and software.

➢ Setting up and maintaining networks and connectivity for devices.

➢ Collaborating with other IT professionals to resolve complex issues.

➢ Creating and maintaining technical documentation and manuals.

➢ Monitoring system performance and identifying potential issues.

➢ Providing support to end-users on the proper use of hardware and software.

➢ Conducting system upgrades and updates.