1. Develop product knowledge by keeping up to date with service and
product offerings as made available by Etisalat
2. Sales of Etisalat products and services in the Store
3. Providing product and service information to the customers
4. Proactively demonstrate services to customer
5. Sell products and services to customers according to customer needs
6. Ensure process adherence in all transactions
7. Use range of tools and techniques available to structure and manage
different types of customers and close sales (internet, marketing
material, interactive areas and tools)
8. Ensure Retail Customer Journey is implemented as per Management
9. Follow, ensure& adhere to WFM report
10. Collect payments from customers in a secure and orderly manner
11. Respond to customer enquiries, finding the correct answers by
consulting systems and other records
12. Assist subscribers in maintaining and updating customer accounts
13. Assist subscribers with billing enquiries and collect payments against
bills
14. Handle issues and customer complaints, solving problems, logging
complaints in system and escalating the issues to Team Leaders if
required
15. Adhere to Etisalat standards in all activities and tasks (Great Service,
Great Sales, Great Standards and Great People)
16. Manage inventory at point of sale, ensuring secure storage and
assisting in reconciliations
17. Handle and count cash and other payments, responsible for reconciling
payments against system records daily
18. Collect and verify required documentation, such as National ID, forms
and receipts as per TRA regulations