The Senior Credit Controller is responsible for managing the company’s receivables by ensuring timely collection of outstanding payments, reducing credit risk, and maintaining positive customer relationships. This role requires strong analytical skills, attention to detail, and the ability to negotiate and follow up on overdue accounts professionally.Key Responsibilities
1. Credit Control & Collections

Monitor and follow up on outstanding customer payments to ensure timely collection.
Review aging reports regularly and prioritize overdue accounts.
Contact customers via calls, emails, and formal letters for pending invoices.
Negotiate payment plans and settlements where necessary in line with company policies.
Prepare daily/weekly collection reports and update management on high-risk accounts.
Ensure all collections are recorded accurately in the system.

2. Customer Account Management

Maintain updated customer records including credit limits, contact details, and payment history.
Conduct periodic credit reviews for existing customers based on payment trends.
Work closely with the sales and finance teams to resolve disputes, deductions, and pending issues.
Respond to customer queries related to billing, statements, and outstanding balances.

3. Credit Risk Assessment

Assess new customers’ creditworthiness through financial analysis, references, and credit scoring.
Recommend appropriate credit limits for management approval.
Identify high-risk accounts and propose corrective measures such as credit hold or revised terms.
Ensure compliance with internal credit policies and financial controls.

4. Reporting & Documentation

Prepare monthly aging analysis, collection performance reports, and bad debt provisions.
Maintain proper documentation for agreements, disputes, and collection actions.
Support year-end audits with receivable schedules and reconciliations.
Track bounced cheques, overdue invoices, and legal escalations when required.