Proven experience in designing, implementing, and operating modern contact center solutions (including cloud-based platforms, AI, automation, and omnichannel integrations).
Strong technical background, with hands-on knowledge of infrastructure, systems integration, and digital platforms.
Solid business acumen, able to align contact center strategy with organizational objectives and deliver measurable improvements in customer experience.
Demonstrated experience leading large-scale transformation projects, preferably within the government sector.
Expertise in vendor and stakeholder management, performance measurement, and KPI frameworks. Previous consulting or advisory role with a government entity is highly desirable.
Excellent communication, leadership, and problem-solving skills.
