Make outbound calls to potential customers or candidates

Handle inbound calls and answer customer inquiries

Explain company products, services, or job opportunities clearly

Follow up with interested clients/candidates regularly

Maintain daily call records and update CRM/database

Generate leads and schedule appointments or interviews

Build and maintain good customer relationships

Achieve daily and monthly calling targets

Handle customer complaints professionally and escalate when required

Coordinate with the HR, sales, or operations team for updates

Verify candidate or customer information accurately

Send WhatsApp messages, emails, or follow-up reminders when needed

Maintain professionalism and positive communication on calls

Ensure all conversations follow company policies and quality standards