Jobs in Ceramics companies, UAE

Reporting to the Senior Captain / Restaurant Supervisor, the Bartender is responsible for preparing and serving beverages to guests in accordance with the restaurant’s service standards. The Bartender ensures that the bar area is stocked, clean, and operates efficiently. The Bartender also plays a key role in maintaining guest satisfaction by providing exceptional service, recommending drink options, and crafting cocktails to the highest standards.BEVERAGE PREPARATION Prepare and serve a variety of beverages, including alcoholic and non-alcoholic drinks, based on the restaurant’s menu. Mix cocktails according to standardized recipes, ensuring consistency in flavor and presentation Experiment with and create new cocktails or seasonal drink specials as directed CUSTOMER SERVICE Greet guests warmly, engage in conversation, and take drink orders. Make drink recommendations based on guest preferences and explain menu items, including daily specials. Ensure timely service and address guest concerns or complaints promptly to ensure satisfaction BAR MAINTENANCE Ensure that all stock is established as per par levels and stored according to Company Food Hygiene Standards Keep the bar area clean, organized, and well-stocked at all times. Restock bar supplies, including liquor, mixers, garnishes, glassware, and ice Monitor the status of inventory and report shortages Ensure that the mise-en-place of the bar i.e., condiments, tray, cocktail napkins etc. are ready for service as per the requirements of the individual outlet and expected business-level requirements before opening Coordinate with Stewarding to ensure equipment and bar area are kept hygienically clean and tidy at all times and sufficient glassware is available for the levels of business.OPERATIONAL Take orders from customers and Waiter/Waitress in a timely, professional and friendly manner Serve alcoholic (if served) & non-alcoholic beverages according to defined standards Arrange bottles and glasses to make an attractive display Ensure that the guest is presented with the correct order and that all drinks are prepared and served as agreed in the standard operating procedures. Undertake opening, closing & cleaning tasks as detailed on checklists Assist with the setup of the bar before service, including preparing garnishes, cutting fruits, and restocking supplies. Perform closing duties, such as cleaning the bar area, washing glassware, and preparing the bar for the next shift Track beverage consumption and report low stock levels to the Bar/ Assistant Restaurant Manager / Restaurant Manager. Assist with regular inventory checks and help identify opportunities to minimize waste or optimize ordering Work closely with the waitstaff and other FOH team members to ensure smooth service, particularly for drink orders from the restaurant floor. Coordinate with the kitchen team for food and drink pairings or special menu promotions Maintain accurate and up-to-date temperature records for all fridge units within the bar whilst on duty. Review/update the notice board and outlet briefing sheets daily to be well-informed of events, reservations, city information, sold-out items, daily specials and any other information that may be relevant to the job. Ensure that care is taken in the handling of all operating equipment to minimize breakage/damage. Conduct beverage training sessions for colleagues as scheduled to enhance the team's performance Performs side duties including folding napkins, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required COMPLIANCE Adhere to local laws and regulations regarding the serving of alcohol Check the IDs of guests to ensure the legal drinking age is met before serving alcoholic beverages. Ensure health, hygiene, and safety standards are maintained at all times in the bar area Control and rotate stock on a FIFO (first in first out) system. Ensure the checking of expiration dates and that all perishable garnishes are stored and recorded in a designated storage area

Posted 20 hours ago

Reporting to the Total Rewards Manager/CPO, the Payroll Executive is responsible for managing and overseeing the organization's payroll processes to ensure accurate and timely payroll delivery. This role involves collaborating with HR, Finance, and other departments to maintain compliance with local laws and regulations, handle employee inquiries, and improve payroll systems. The Senior Payroll Specialist will play a key role in supporting the Total Rewards Manager by ensuring that all compensation is processed correctly and efficiently.PAYROLL MANAGEMENT Manage and execute end-to-end payroll processing for all employees, ensuring accuracy and compliance with company policies and regulations Review and verify payroll data, including salaries, bonuses, deductions, and benefits Prepare and process payroll adjustments, retroactive payments, and final settlements as needed Reconcile payroll accounts and ensure accurate general ledger postings. Conduct regular payroll audits to identify and resolve discrepancies Work with internal and external auditors during payroll audits Collaborate with HR and IT teams to maintain and improve payroll systems. Test and implement payroll system upgrades and enhancements and troubleshoot and resolve payroll system issues in a timely manner COMPLIANCE & REPORTING Ensure compliance with local, state, and federal payroll laws and regulations Prepare and submit payroll-related reports to internal stakeholders and government agencies Stay updated on changes in payroll laws and regulations and implement necessary updates to payroll systems and processes EMPLOYEE SUPPORT Serve as the primary point of contact for employee payroll-related inquiries and issues Provide guidance and assistance to employees regarding payroll policies and procedures. Conduct training sessions for HR and other staff on payroll processes and systems COLLABORATION & COORDINATION Collaborate with the Total Rewards Manager to align payroll processes with the overall rewards strategy Coordinate with the Finance department to ensure accurate and timely financial reporting related to payroll Assist in the preparation of payroll-related budgets and forecasts

Posted 3 days ago

Reporting to the Area Manager, the Sales Supervisor is responsible for leading and supporting the sales team within the store to ensure exceptional customer service, achieve sales targets, and maintain operational efficiency. This role involves overseeing daily sales activities, motivating team members, and ensuring that the store meets its performance objectives. The Sales Supervisor also assists the Area Manager in various operational tasks and acts as the lead in the manager's absence.OPERATIONAL ▪ Drive sales performance by motivating the team to meet or exceed sales targets. ▪ Provide exceptional customer service, addressing customer needs, resolving issues, and ensuring a visually appealing sales floor and a positive shopping experience ▪ Ensure that the sales floor is well-organized, fully stocked, and visually appealing to attract customers ▪ Assist the Store/Area Manager with opening and closing procedures, including cash handling and securing the store ▪ Monitor inventory levels and coordinate with the inventory team to ensure product availability ▪ Build strong relationships with customers, offering personalized service and product recommendations and promote customer loyalty programs and encourage repeat business ▪ Handle customer complaints and issues with a focus on satisfactory resolution ▪ Track daily sales performance and report on key metrics to the Store/Area Manager and assist in preparing sales reports for management review ▪ Handle administrative tasks related to sales promotions, special events, and customer outreach initiativesQUALITY CONTROL & COMPLIANCE ▪ Ensure that all health and safety regulations are followed, maintaining a safe environment for customers and staff. ▪ Monitor and enforce loss prevention policies to minimize theft and shrinkage. ▪ Conduct regular audits of sales and inventory processes to ensure compliance with company standardTEAM LEADERSHIP ▪ Supervise and guide sales staff, providing training, coaching, and feedback to enhance their performance ▪ Assist in the recruitment, onboarding, and training of new sales staff ▪ Lead daily team meetings to communicate sales goals, promotions, and operational updates▪ Act as the store lead in the absence of the Store/Area Manager, ensuring that operations run smoothly ▪ Foster a culture of positive and collaborative team environment, encouraging open communication and teamwork ▪ Assist with scheduling, timekeeping, and payroll tasks as needed

Posted 3 days ago

GUEST EXPERIENCE Manage guest relations and ensure customer satisfaction. Monitor the effectiveness of workflow and Sequence of Service during service periods Address guest concerns and resolve issues swiftly and professionally. Maintain a strong floor presence, greeting guests, and ensuring they are well-served Anticipate guests' needs and provide personalized service Handle guest inquiries, complaints, or requests promptly and professionally Follow the GCS Restaurant Sequence of Service to ensure guests have a memorable dining experienceSERVICE OPERATIONS Ensure that FOH operations run smoothly, including table assignments, table turnover, reservations, and special requests. Monitor food and beverage delivery times and overall service quality. Assist in taking orders, overseeing the flow of service, and responding to guest needs. Coordinate closely with the kitchen and bar teams to ensure smooth service Maintain & actively use a database of customer details/ history and other strategies that assist in guest recognition. Monitor staff performance and provide feedback to the Supervisor / Assistant Restaurant / Restaurant Manager Address/solve any service issues or complaints promptly and professionally.COMPLIANCE & STANDARDS Ensure that health, safety, and hygiene standards are strictly followed. Ensure adherence to restaurant standards for food quality, presentation, and service. Enforce service protocols and procedures. Monitor completion of weekly cleaning schedules. Conduct regular inspections to ensure the cleanliness and readiness of the FOH area Complete knowledge of how to use the Due Diligence Book Front of House part Maintain a detailed log of all maintenance tasks Maximize sales and profit by providing excellent value and service and utilizing suggestive and upselling techniques. Maintain a working knowledge of relevant sections within the Company Food Hygiene SOP and assist the management to ensure the Outlet meets these standards at all times. OPERATIONAL Assist the Supervisor / Assistant Restaurant / Restaurant Manager with daily reporting and analysis of sales and customer feedback. Work closely with other departments (kitchen, bar, and management) to ensure consistent communication Assist in managing FOH inventory, ensuring adequate stock levels of service items such as cutlery, napkins, and condiments. Report shortages or equipment issues to the Supervisor / Assistant Restaurant / Restaurant Manager Oversee the daily operations of the restaurant, ensuring smooth service flow. Efficiently and promptly arrange tables for groups of customers who arrive without reservations, ensuring a seamless dining experience. Contribute to the implementation of marketing activities to achieve desired results. PEOPLE MANAGEMENT Supervise Captains and waitstaff, ensuring efficient service and adherence to company standards. Oversee the work schedules and assignments for the FOH team Provide guidance and training to Captains and junior staff Lead the Shift Briefings to communicate daily specials, promotions, and key operational updates Assist in ensuring that colleagues are aware of the relevance and importance of their activities and how they contribute to the outlet's objectives. Prepare and participate in the daily briefings and attend meetings as required Assist in evaluating the performance of Captains and service staff Provide coaching, feedback, and development opportunities for team members Assist with onboarding of new FOH team members Demonstrate trust, support and respect towards team members in day-to-day work activities. Train service colleagues in suggestive selling and up-selling techniques to assist in achieving maximum profitability. Communicate new or amended procedures to relevant colleagues promptly, ensuring they have been understood Assist in controlling department forms and records according to the Company and Brand standards for Document Control

Posted 3 days ago

Posted 3 months ago

Posted 10 months ago

ROLE SUMMARY:Reporting to the Restaurant Manager, the Call Centre Agent is responsible for handling calls related to customerinquiries, orders, promotions and complaints for a restaurant.This role is vital for delivering outstanding customer service and ensuring a positive resolution to customercomplaints and inquiries.KEY ACCOUNTABILITIESOPERATIONAL• Answer all incoming customer calls in a professional and efficient manner• Confer with customers by telephone to provide information about products, take or enter orders, cancel orders, or obtain details of complaints• Forwarding customer orders to the relevant branches in a timely and efficient manner• Create customer records and fill the necessary contact details and customer information into the company's database• Educate the customer on our product range and offer a variety of products to clients• Sells additional products by recognizing opportunities to up-sell accounts; explaining new menu items/products to enhance revenues• Providing order status updates; following up and coordinating with branches and delivery drivers onlate/pending orders• Data entry and keeping records of customer interactions or transactions, recording details ofinquiries, complaints, or comments, as well as actions taken• Resolve customers' service or billing complaints by performing activities such as exchangingproducts, refunding money, or adjusting bills• Check to ensure that appropriate changes were made to resolve customers' problems• Prepare change of address records or issue service discontinuance orders.• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems• Establish rapport and healthy communication with customers for customer retention; regularly makeservice/quality-enhancement recommendations to management• Conduct follow up calls on a daily basis during off-peak hours to regular customers and reportingfeedback to management• Processing online customer orders and replying to customer Emails in a timely manner• Attend weekly customer service team meetings• Attend all product-training sessions• Comply with all company procedures and policies

Posted 10 months ago

JOB DESCRIPTIONReporting to the Procurement Manager, the Senior Procurement Executive/ Procurement Executive isresponsible for overseeing the sourcing, negotiation, and acquisition of goods and services essential for thecompany’s business operations.This role involves developing procurement strategies, managing supplier relationships, and ensuring that allpurchases meet the company’s quality standard, budgetary constraints, and delivery requirements.The Senior Procurement Executive/ Procurement Executive works closely with various departments to alignprocurement activities with the business’s goals and operational needs.KEY ACCOUNTABILITIESSTRATEGY• Develop and implement procurement strategies that align with the company’s goals and ensure cost-effective purchasing.• Analyze market trends and conditions to identify potential opportunities and risks in the supply chainOPERATIONAL• Identify, evaluate, and select suppliers based on quality, cost, service, and reliability and build andmaintain strong relationships with key suppliers.• Monitor supplier performance and manage supplier-related issues to ensure continuous supply ofquality products• Support in negotiating contracts, prices, and terms with suppliers to achieve cost savings and value formoney• Continuously seek opportunities to reduce costs while maintaining quality and service standards• Liaise with vendors and service providers, getting approvals from the Manager and ensuring timely delivery of office services and supplies• Collaborate with the warehouse and operations teams to ensure optimal inventory levels and timelydelivery of goods• Monitor and manage inventory turnover, ensuring that excess inventory and stockouts are minimized.

Posted a year ago