Welcome customers and record vehicle complaints accuratelyOpen and manage job cards with proper detailsCoordinate with technicians on diagnosis, repair progress, and completion timelinesPrepare and explain repair estimates and recommendations clearlyObtain customer approval before work beginsFollow up on pending approvals, parts status, and ongoing jobsKeep customers updated through WhatsApp, phone, and direct communicationSupport workshop scheduling and service flowAssist with invoicing, final delivery, and vehicle handoverMaintain clear records of jobs, approvals, and customer communicationHandle customer concerns professionally and maintain service quality standards