Provide technical support to end-users via phone, email, or chat.Act as the first point of contact for end-users, skillfully diagnosing and resolving technical issues via phone, email, or in-person.Perform hardware and software installations, ensuring that all systems are configured according to company standards.Monitor and manage ticketing systems, prioritizing issues based on urgency and impact to minimize downtime.Conduct regular system checks and maintenance tasks to prevent potential issues and ensure optimal performance.Document all support interactions and resolutions accurately in the knowledge base for future reference and training.Collaborate with L2 support teams and other IT departments to escalate unresolved issues efficiently.Provide training and support to end-users on new technology and software, enhancing their productivity.Ensure compliance with IT security policies and procedures, protecting company data and assets.Assist in inventory management by tracking hardware and software assets and reporting discrepancies.Stay updated on the latest technology trends and tools to improve support processes and enhance service delivery.Troubleshoot and resolve hardware, software, and network issues.Document all support activities and resolutions in a ticketing system.Escalate complex issues to appropriate support teams.Install and configure software and hardware for end-users.Collaborate with other support engineers to identify and implement solutions.Train end-users on new technologies and software applications.Monitor and maintain computer systems and networks.Stay up-to-date with industry trends and technologies.Provide excellent customer service and ensure customer satisfaction.

Developing web-based applications using ASP dot NETDesigning, coding, testing, and debugging software applicationsCollaborating with cross-functional teams to define, design, and ship new featuresParticipating in code reviews and maintaining high code standardsTroubleshooting and resolving software defects and issuesEnsuring the best possible performance, quality, and responsiveness of applicationsStaying up-to-date with the latest industry trends and technologiesWorking closely with clients to understand their requirements and provide technical solutions

Act as the first point of contact for users, promptly addressing their IT-related issues and inquiries to ensure a smooth operational flow.Diagnose and resolve technical problems related to hardware and software, leveraging a deep understanding of common issues and solutions to minimize downtime.Manage and escalate tickets according to defined protocols, ensuring that high-priority issues are prioritized and resolved promptly.Document all interactions and resolutions in the ticketing system accurately to maintain a comprehensive record for future reference and analysis.Provide user training and support for new systems, ensuring users are well-equipped to utilize technology effectively.

Provide a wide range of beauty services including haircuts, color treatments, and styling.Perform various skincare treatments such as facials, peels, and microdermabrasion.Offer expert advice on proper skincare routines and recommend products for clients.Apply makeup for special events and provide makeup consultations.Provide nail care services including manicures, pedicures, and nail enhancements.Stay up-to-date on the latest beauty trends and techniques through continuous education.Maintain a clean and organized work area, following all sanitation and sterilization procedures.Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.

1.In house Software Installation2.Error Identify and basic incident investigation,3.Basic incident handling4.Internal external Team Follow up5.Latest updates6.Application testing7. Reply to all the emails

Developing web-based applications using ASP.NETDesigning, coding, testing, and debugging software applicationsCollaborating with cross-functional teams to define, design, and ship new featuresParticipating in code reviews and maintaining high code standardsTroubleshooting and resolving software defects and issuesEnsuring the best possible performance, quality, and responsiveness of applicationsStaying up-to-date with the latest industry trends and technologiesWorking closely with clients to understand their requirements and provide technical solutions