Resident Engagement & Support:Serve as a key contact for residents, addressing inquiries, feedback, and service requests.Support the planning and execution of community events and initiatives to boost resident satisfaction.Promote community rules and support initiatives to ensure resident compliance and harmony.Operations Support:Assist in monitoring the maintenance and cleanliness of common areas.Coordinate with vendors and service providers for scheduled works or resident needs.Track service request completion and escalate unresolved issues when necessary.Administration & Reporting:Maintain resident records, service logs, and community communication channels.Prepare basic reports on resident concerns, maintenance issues, and engagement efforts.Support documentation and compliance requirements under UAE regulations and community guidelines.Vendor & Staff Coordination:Support communication between vendors and internal teams to ensure timely service delivery.Assist in evaluating vendor performance and collecting resident feedback on services.

Key Responsibilities:Community Management:Serve as the primary point of contact for residents, addressing inquiries, complaints, and service requests professionally and promptly.Develop and implement community engagement initiatives to enhance resident satisfaction and foster a sense of community.Monitor compliance with community rules and guidelines, ensuring harmony and adherence to regulations.Property Maintenance & Operations:Oversee the maintenance and operational aspects of the residential community, ensuring all facilities are in top condition.Coordinate with vendors, contractors, and service providers to ensure timely and cost-effective delivery of maintenance services.Conduct regular property inspections and implement preventive maintenance programs.Financial Management:Assist in the preparation of annual budgets and ensure efficient allocation of resources for community operations.Monitor expenses to ensure they align with approved budgets and identify cost-saving opportunities.Oversee collection processes for service fees, ensuring compliance with local regulations.Staff & Vendor Management:Supervise on-site staff, providing training, performance evaluations, and daily oversight to maintain high service standards.Manage contracts with external vendors and evaluate their performance to ensure optimal service quality.Compliance & Reporting:Ensure compliance with all UAE-specific laws and regulations, including RERA standards where applicable.Prepare and present detailed operational reports to senior management, highlighting key metrics and actionable insights.

Key Responsibilities1. Operations & MaintenanceOversee the daily operation and preventive maintenance of all MEP systems, HVAC, lifts, firefighting, and other essential equipment within the community.Conduct routine inspections of common areas and facilities to ensure systems are functioning effectively.Troubleshoot technical issues and coordinate with contractors for corrective action.Monitor utility consumption (electricity, water, chilled water, etc.) and recommend efficiency improvements.2. Contractor & Vendor ManagementSupervise service providers and ensure work is performed in line with contractual obligations and safety standards.Review and verify maintenance reports, checklists, and PPM schedules.Participate in vendor performance evaluations and assist in tender evaluations and technical comparisons.3. Compliance & SafetyEnsure compliance with Dubai Civil Defence (DCD), RERA, and Municipality requirements.Maintain up-to-date records of statutory inspections, testing, and certifications.Ensure safety protocols, risk assessments, and emergency preparedness measures are implemented and maintained.4. Asset ManagementMaintain an updated asset register and oversee lifecycle planning for equipment replacement and upgrades.Recommend capital improvements and provide technical input for annual budgeting.Support condition surveys and prepare technical reports for the Owners Association.5. Coordination & ReportingCoordinate with the Community Manager, OA Board, and FM service providers on maintenance planning and issue resolution.Prepare periodic reports on maintenance performance, technical issues, and project status.Support community communication by explaining maintenance works and technical updates in a clear and professional manner.Qualifications & ExperienceBachelor’s Degree in Mechanical, Electrical, or Civil Engineering (or equivalent).Minimum 3–5 years of experience in Facilities Management or Building Operations, preferably in Owner Association / Strata environments.Strong understanding of MEP systems, BMS, and energy management.Familiarity with RERA guidelines, DCD regulations, and local authority standards.Proficient in MS Office, CAFM systems, and technical reporting.Key Skills & AttributesStrong technical and analytical problem-solving skills.Excellent communication and coordination abilities.High attention to detail and safety awareness.Ability to manage multiple stakeholders and service providers.Proactive and customer-focused approach.Additional Preferred CertificationsCertified Facilities Manager (CFM) or equivalent credential.Fire & Life Safety Certification (DCD approved).Health & Safety training (NEBOSH / IOSH).