Customer Service Jobs in UAE

The Customer Service Executive is responsible for serving customers by providing service information and communicating issues and clients’ complaints to the Operations team, then follow up the progress and updating the clients. These tasks to be carried out in line with the organisation's needs to comply with business objectives in the short, medium and long terms and in accordance with the terms of our various contracts and the Integrated Management System.Job responsibilities:• Management of queries, potential complaints and incoming calls : process and provide solutions for all customer queries, needs and demands (Q&A).• Log collection issues according to their types and provide feedback to the Community Manager after investigation with the operations.• Keep records of all data.• Educate the customers about all the services related information, reward system, and any change to the procedures when necessary.• Contribute to the re-assignment of the collection missed by our collectors within 48h• Follow-up of the rewards partner vouchers• Attract potential customers by answering service questions; suggesting information about other services.• Follow up of the requests coming through the eShop• Receive customers’ complaints and handle them as per RECAPP Customer Management Procedure.• Follow up to ensure that appropriate actions were taken on customers' requests.• Liaise with clients and prepare required documents to issue NOCs from related authorities to dispose of selected waste, i.e. hazardous waste or sludge.• Assist with other tasks including quotations, invoices, asset deliveries.• Handling and recording the department’s petty cash.• Attend regular Operations Department meetings.• Diligently performs any other reasonable work or related tasks at the request of his/her manager.Quality Health Safety & Environment:• Understand, implement and follow the Veolia QHSE policies.• Report any HSE incident immediately, as per RECAPP HSE procedures.• Implement and coordinate QHSE procedures onsite.• Implements and encourages the behavioural based safety culture through safe job observations.• Perform daily meetings with subordinates to monitor and promote a safe workplace.• Actively participate in the HSE incident investigations and prepare required reports in consultation with the department's manager.• Never attempt to do the job in an unsafe manner which may adversely affect them, co-workers and/or general public.• Carrying out assigned tasks and duties in a safe manner, in accordance with instructions, and to comply with QHSE procedures.• Consult senior, if aware of any unsafe practice or condition, or if in any doubt about the safety of any situation.• Obtaining and using the correct tools/equipment for the work and not to use any that are unsafe or damaged. All tools, equipment and personal protective equipment must be stored in good condition in the approved place after use.• Using the correct personal protective clothing/equipment and follow the safety requirements and procedures.Veolia Values:• Comply with Veolia Group Values; Responsibility, Community Spirit, Respect, Innovation and Customer Focus• Take initiative and always act in a professional and ethical manner.• Represent RECAPP in a courteous, helpful and business-like behavior.• Maintain an uncompromised level of confidentiality and integrity related to all RECAPP information and operation in general.• Adhere to and encourage adherence to all corporate policies and procedures.Teamwork and Collaboration:• Maintain coordination and effective working relationships with RECAPP teams.• Train, assist and develop RECAPP colleagues.• Participate in overtime tasks as required from time to time.Organising and Reporting:• Preparing monthly reports and submitting them to customers.• Ensure that reporting is performed promptly and accurately.• Organize soft & hard files with focus on digitalization.• Produce and update reports within specified time as required.Communication:• Report all relevant information to the department’s manager promptly and accurately.• Ensure effective and prompt communication at all times. Requirements Educational Requirement:• Hold a relevant educational qualification from a well recognised and reputable academic institution fit for the required job function.• At least 4 years proven experience in the same position preferably in the waste management, oil & gas or related sectors.Technical Skills:• Good knowledge of waste management practices and hazards.• General knowledge of Environmental hazards and HSE principles.• Innovative and continual improvement mindset.• Effective problem identification and problem solving.Teamwork and Collaboration:• Ability to adapt to changes in the work environment.• Maximum flexibility due to the nature of work.• Ability to work effectively in a multicultural team environment.• Excellent interpersonal and conflict handling skills.Communication:• Good command of written and spoken English and Hindi/ Urdu is a must.• Good command of Arabic is an advantage.• Able to transfer knowledge to colleagues, interns and students.• Ensure proper record keeping.• Communicate accurately, correctly, timely, effectively and in an appropriate manner using email, documentation and verbally.Organizing and Reporting:• Excellent planning and organizing skills.• Excellent workload and time management.• Excellent report writing skills with attention to detail, correctness and accuracy with good use of English and technical terminology.• Able to create new reports and tools for use by employees and department’s manager...IT Skills:• Proficiency in Google suite and apps.

Posted 2 years ago

You will be responsible:- To act as a liaison between the customers and the company.- To professionally and effectively manage visitors, customer queries and complaints;- To log in the company system, effectively communicate, track and close all queries and customer complaints;- To ensure high customer satisfaction in businessJob responsibilities:- Receive visitors at the front desk by greeting, welcoming, answering and directing them appropriately;- Notify concerned employee of visitor arrival.- Answer, screen and forward incoming phone calls and operate the switchboard;- Provide information to callers; take and relay messages- Proactively attend and respond to sales and general queries, customer complaints, payment collection and invoice discrepancies- Enter customer queries and complaints in ‘Clear’ or any other assigned company system;- Ensure its timely communication to the concerned employees;- Also, ensure its timely closing in the system.- To regularly collect customer feedback and do customer satisfaction surveys, if advised; Identify gaps and communicate to higher authorities- Maintain office directory and guest logbook, keep a safe and clean reception area and maintain a professional office ambience- Schedule appointments, coordinate meetings and organise meeting room bookings- Provide administrative and clerical support, prepare letters and documents- Documenting and communicating various actions, irregularities, and continuing needs- Receiving, sorting and distributing courier, documents and packages- To do cross-functional coordination with all concerned departments, so as to effectively resolve cross-functional issues, if assigned- To maintain good and long-lasting relationship with clients by providing support, information and guidance, researching and recommending waste management solutions and service improvement initiates- To Prepare the required monthly and /or any other MIS report, as assigned by your reporting manager- Monitor market conditions and competitor activity and provide its feedback to the Line Manager- To maintain professional and technical knowledge through continuous learning, by attending educational workshop, training and e-learning programs, by reviewing professional publications and by benchmarking best practices- Responsible to comply with the applicable HSE and company policies and procedures, UAE laws and applicable regulations- To work ethically and to report any violations and acts that may affect the health, safety, environment, ethics and company reputation- To Perform any other task, as assigned from time to time by the company, based on business requirement.Working conditions:- Considerable amount of time to be spend attending and responding to phone calls and many times for longer time duration.- Needs to work more independently and mostly from office- Standard hours of work. Sometimes, based on business requirements, the employee maybe required to work for extended hoursPhysical requirements:- Expected to dress professionally, as per the company standards- There may be a requirement to physically inspect waste on duty. Requirements - Education: Graduation from an accredited University.- Professional Certification: Business or waste management related certification preferred.- Specialized knowledge: preferably in Waste Management industry- Skills: Communication, Organizational, and Interpersonal skills; Problem Solving Skills- Computer Skills: Computer literate (Microsoft Word, Excel, e-mail, internet, etc.)Other characteristics such as personal characteristics: Should be a team player, honest, self-confident, disciplined, highly organised and able to prioritise tasks, pleasing personality, empathetic and patient.- Experience: At least 2 years of relevant work experience.

Posted 2 years ago

Our client is a fast-growing FinTech in the online trading industry who provide a cutting-edge platform for clients to trade CFDs on global financial markets. We are looking to hire a dedicated and client-focused Arabic speaking Relationship Manager to join the team and assist in the onboarding process, while providing ongoing support to existing customers. This is a client-facing role with a strong focus on maintaining high standards of integrity, compliance, and customer satisfaction.Responsibilities:• Act as the key point of contact for high-net-worth clients, utilizing your existing book of contacts within the GCC.• Establish and maintain strong relationships with clients, ensuring world-class service.• Provide clients with an in-depth understanding of international markets, local competitors, and CFD trading.• Assist clients with onboarding requirements and offer support in person or over the phone.• Review client lists, contact customers with missing requirements, and prioritise based on urgency.• Conduct client visits, run through our trading platform, and answer client queries.• Obtain necessary onboarding documentation and clarify any questions regarding our processes and charges.• Offer general administrative support as needed and be open to taking on additional duties. Salary:AED 25,000 to 35,000 per month inclusive of fixed allowances. Requirements Requirements• Bachelor's degree in a relevant field, such as finance, business, or law.• Compliance and/or AML related certifications from organizations like ICA, ACAMS, CISI, or similar are advantageous.• Minimum of 2-3 years' experience working at a UAE based, regulated financial institution.• Experience at a trading/brokerage firm or CFD trading firm is highly advantageous.• In depth knowledge of DFSA regulations and UAE federal laws related to anti-money laundering, terrorism financing, and proliferation financing.• Excellent command of written and spoken English and Arabic.• Strong research and analytical skills with the ability to apply sound judgment.• Familiarity with Data Protection laws and rules is a plusThank you for your interest.All applications are viewed and evaluated according to the role requirements. We aim to contact shortlisted candidates within 2 weeks. As we often receive a high volume of applications, we are unable to reply to everyone. If you have not heard back from us within 2 weeks, please consider your application unsuccessful

Posted 2 years ago

Roles & Responsibilities Support & Enhancement of existing Hyperion Planning Budget system Enhancements / Troubleshoot to the current Hyperion System (Forecast, Balance Sheet, Cost allocation, etc.). Enhancing and updating Data load rules to perform dynamic cube build and data loading. Actively participate in team and users meetings to synchronize the Hyperion project advancement, and train end users. Changes in Business Rule, Calc script and load rule and bug fixing Work on Hyperion Shared Services to list user directories, users, groups, projects, and applications. Also worked on User Authentication and Provisioning (Role-Based Authorization) Essbase, Planning, Reporting and Analysis and Business Rules users. Create and/or update the Web forms for budgeting and forecasting systems using Hyperion Planning. Understand the business processes, how the application supports the business processes, Technical leadership for Enhancement project Driving requirement gathering and elicitation for Financial Planning and Reporting Reviewing detailed design of the Hyperion Planning/ Essbase / Reporting solution Coordinating and driving discussions with stakeholder teams for design sign-off Mentoring and supporting development teams through the Enhancement phase of project execution Reviewing Training Material and assisting with User Training sessions. Driving System Integration Testing and supporting User Acceptance Testing of the Financial Consolidation and Reporting solution. Verifying Production deployment and roll out. Providing training to end users Desired Candidate Profile QUALIFICATIONS : Bachelor’s Degree in relevant field RELEVANT CERTIFICATIONS : (either required or preferred) Required Professional Certification: Hyperion Certification or similar certification YEARS & NATURE OF EXPERIENCE : 5 to 7 years of experience LANGUAGE REQUIREMENTS : Full professional proficiency in English Language

Posted 2 years ago

Roles & Responsibilities BlockDelta has been exclusively engaged in the search for an accomplished Chief Executive Officer (CEO) to lead a dynamic firm. The ideal candidate should possess the ability to collaborate closely with board members to ensure the success of the organization. Additionally, the candidate should demonstrate proficiency in steering the company in alignment with the board members' direction and company policies, playing a pivotal role in achieving strategic goals. Requirements Need to have experience in Financial services, Blockchain, or Crypto industry. Previous experience working with UAE regulators such as VARA, FSRA, Central Bank of UAE. Proven experience in Sales & Business Development. Minimum of 5 years of experience working in the UAE. More than 5 years of experience in Business Head or Leadership roles. Advanced degree such as MBA or other postgraduate qualifications. Strong leadership skills with the ability to inspire, motivate, and make tough decisions. Proficient in long-term planning, strategic decision-making, and adapting to industry changes. Thorough understanding of business operations, financial management, marketing, and sales. Successful communication skills to convey vision, goals, and expectations to various stakeholders. Strong capability to analyze situations, make informed decisions, and solve problems. Exhibit ethical and moral values for maintaining trust and credibility. Building a strong network within the industry and business community is highly valued. This is a Full-time, on-site opportunity. If you are a seasoned executive with a passion for steering a company and achieving strategic goals, we encourage you to apply. Please forward your CV using the link provided. For additional updates, please feel free to follow our LinkedIn page.

Posted 2 years ago

Roles & Responsibilities Purpose of the Job Oversees the warehouse daily operations and activities, including shipment and deliveries, conducting stock checks, recording warehouse transactions, storage of inventory, and responsible for safe and efficient operation of the material handling equipment in a warehouse. KEY ACCOUNTABILITIES IN DETAIL WITH SUB TASKS Ensure all the inbound & outbound shipments are physically inspected for quality, quantity, and matching documents (Temperature, Quality, Quantity, Items, Packing Dimensions etc.) before receiving in the system. Report any defect or deviation from accepted standards to concerned department and superior. Ensure that all transport vehicles are adequate to the products handled. Check, Receive and Inspect all incoming materials against the packing list and shipping documents; escalate any defects or damages and any discrepancies on shipment received to relevant departments Responsible for 100% accuracy in completion of system transaction (SSE & JD) and cross Verification for Inbound and outbound on daily basis. 100% adherence to FEFO procedures, for production issuance and shipment; any deviation from FEFO needs to be reported to supervisor, or authorised by the concerned manager prior to issuance Initiating and performing weekly & monthly health stock checks. Achieve 100% inventory accuracy throughout the year Convey daily Inbound & outbound reports when necessary or requested Control and monitor car wash activities to ensure missing pallet and QUAD and LGV transactions (Smart Store/Automation) Monitor smart store transactions and timely report any deviation from common practice to concerned department (Smart Store) In the Event of Product Recall, support Operation team for product traceability & provide required inbound & outbound data to carryout successful Product recall fast and efficient Prepare and update reports as requested by superiors and as deemed necessary by supervisor’s self-judgment. Maintain the warehouse floor, the storage space, the filing cabinets and desk space in a neat and orderly manner+ Train and develop assistant storekeepers, Helpers and forklift operators on the best utilisation of warehouse tools. (HHT, Toolbox, System Knowledge) Ensure self and subordinates’ full adherence to company policies and trade regulations Measurable KPIs 1. Inventory Accuracy and Cycle Counts 2. Productivity-Pallets handled per Man hour 3. Compliance with GWP & HSE 4. Warehouse Utilization 5. Warehouse Damages Desired Candidate Profile Qualification / Certification Graduate degree will be an added benefit 3-8 years of experience Experience on ERP systems (SAP, Oracle) Knowledge on WMS Familiar with GMP and SOPs of Warehouse Experience with Warehouse activities; like receiving/dispatching RM/PM/FG deliveries to production and logistics transporters.

Posted 2 years ago

Job Brief: Shuraa is looking for a dynamic and proactive Front Desk Executive who will be the first point of contact for our company. In this role, you will need to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.   Responsibilities: • Provide Front desk reception duties for the office which includes handling of all phone calls and manage internal & external customers timely and professionally. • Receive and greet all visitors in a professional and warm manner. • Develop and maintain a tracking system on all incoming & outgoing mails. • Assist in General Office administration. • Assist in any ad-hoc duties, projects, and activities as and when required. • Performs scheduling tasks including calendar coordination, reserve conference rooms and tele-conference services. • Performs data entry, and other administrative duties as assigned.   Requirements: • Minimum of two years’ experience working as a Front Desk Executive. • Proficient utilizing Microsoft Office programs (Outlook, Excel, and Word) • Exceptional verbal and written communication, organizational and multi-tasking skills including professional phone etiquette. • Have a proficient and professional image and excellent interpersonal skills with the ability to effectively interact with internal and external business partners and staff at all levels. • Able to coordinate several tasks to a successful completion with little or no supervision. • Uses sound judgment and problem resolution skills. • Thinks strategically and is proactive.

Posted 2 years ago

Posted 2 years ago

- Safely and responsibly operate company vehicles to transport materials, equipment, and personnel to and from designated locations.- Maintain high standards of personal hygiene and grooming and exhibit the highest levels of professionalism when engaging with clients at delivery and installation sites.- Ensure accurate and timely delivery and pickup of materials, products, and equipment according to assigned schedules and customer requirements.- Provide technical and installation support at project sites for proper and safe product installation.- Prepare for on-time deliveries by preplanning product loading and delivery routes.- Present gate passes and coordinate site access for restricted delivery locations when required.- Maintain a delivery log and customer-signed order acceptance forms and provide them to the production manager.- Maintain accurate records of vehicle use mileage, fuel consumption, and vehicle maintenance.- Report any vehicle maintenance or repair needs to the appropriate personnel to ensure that the vehicle is in a proper working condition.- Maintain effective communication with the manufacturing team to ensure timely delivery and pickup of materials and equipment.- Provide support within the manufacturing facility, including assisting with loading and unloading materials, organizing storage areas, and performing general warehouse tasks as needed. Requirements - Candidate must have valid UAE driving license (LMV)- Candidate must be able to join immediately.- Candidate must be presentable.- Candidate must be in the UAE- Candidate will be reporting to the Production Manager.

Posted 2 years ago

• Do the various Public Health, Plumbing and Fire protection Engineering tasks through a combination of draughting and engineering (include sizing domestic water and drainage piping requirements, reviewing different plumbing design approaches, sizing equipment and tanks, and sizing water heating systems, fire protection systems).• Coordinating of the engineering work between other members of the Building Services and Architectural teams• Works under the direct supervision of the Senior Engineer and is accountable for specific discipline designer activities assigned to them.   Requirements • 1-3 Years of Middle East experience working within an International Design Firm, with a focus on Building Services Design• Ability to do the various Plumbing and Fire protection Engineering tasks through a combination of draughting and engineering (include sizing domestic water and drainage piping requirements, reviewing different plumbing design approaches, sizing equipment and tanks, and sizing water heating systems, fire protection systems)• Experience with Revit, AutoCAD and proper draughting methods and techniques• Understanding of standard industry software.• Coordinating of the engineering work between other members of the Building Services and Architectural teams• Strong written and verbal communication skills• Working knowledge of computer programs and web-based applications including Microsoft Outlook, Word and Excel• Logical and analytical thinking• Flexibility and adaptability• Works under the direct supervision of the Senior Engineer and is accountable for specific discipline designer activities assigned to them.• Ability to work in a team-oriented environment.• Mechanical Engineer with a recognized degree from a nationally accredited engineering program.

Posted 2 years ago

Roles & Responsibilities Assist the People Services team in the delivery of projects & initiatives designed to improve and standardize all aspects of on-boarding, off-boarding and employee relations. Monitor monthly turnover of new joiners and leavers Assist with cancellation of access, assets handover and EOS Payout is process within the timelines Assist payroll team and ensure timely upload onto payroll system Gathering, creating, tracking and maintaining documentation including project plans and status Monitor and report outputs from exit interview process Manage all communications and transactions between candidate/employee and government relations team Request to Office Management & IT workstations etc. Updating employee ID creation, profile setup and data management in system Standard benefits enrollment Salary setup for bank account information Cost center allocation as per BU costing structure Communicating policies pertaining to Human Resources, compensation, and benefits. Overseeing employee orientation and training. Liaising between employees and management. Managing employee complaints. Offering counseling services to employees. Coordination with Candidate. Create employee file (digital for all / hard copy - N2 & Grade H&Above). Request to GR Visa team - Work permit & Pension registration. Relocation as per policy in applicable cases. Request to Office Management - Parking Access, Office Access, Workspace. Request to IT – Workstation, Email, System Accesses. Request business card (where applicable). Employee ID creation in HRMS (Hiring applicant). Ensure employee profile is completely updated with emergency contacts, health issues, language skills, educ. etc. Standard benefits enrollment (Operational Allowances: Telephone, Special Transport Allowance, Nature of Work Allowance, etc … ) Salary setup (Bank AC details/ Cheque payments). Cost center allocation update for new joiners as per BU costing structure. Introduction to AGI & Policies overview. Introduction to the UAE (overseas hires). New Joiner Announcement in coordination with BU P&C. Life Insurance/ Fidelity Insurance /Workman insurance enrollment. On-boarding checklist sign off. Monthly New Joiner Report to Payroll. Prepare Acceptance of Resignation. Exit Interview Communicate off-boarding process (via mail/meeting). Company assets collection. Coordinate cancellation of Office & IT accesses. Coordinate visa cancellation process. Coordinate medical insurance cancellation for employee & family. Coordinate with payroll End of Service calculations. Follow up on the Final EOS Payment (Bank Transfer). Issue employment certificate. Repatriation (where applicable). Monthly Leavers Report to payroll. Streamline existing P&C processes by identifying uses of systems & applications to improve value added business performance & output. Identify new business revenue / cost saving initiatives specifically in employee relations vertical. Enhance on-boarding experience and reduce on-boarding time. Enhance off-boarding experience by reducing off-boarding time. Monitor service delivery and follow with “Continuous Improvement Process”. Desired Candidate Profile MBA or similar qualification in HR Management is preferred. Good communication and presentation skills and are capable of presenting result and solutions in an understandable, concise and inspirational way. Minimum 5 years of experience within the HR function.

Posted 2 years ago

Roles & Responsibilities 1. Greeting visitors: You will be the first point of contact for visitors to the company. You should be friendly, professional, and knowledgeable about the company's products and services. 2. Answering phones: You will be responsible for answering incoming phone calls, taking messages, and directing calls to the appropriate person or department. 3. Managing the reception area & Both conference room: You will be responsible for maintaining a clean and organized reception area, stocking supplies, and ensuring that visitors are comfortable. 4. Managing incoming and outgoing mail: You will be responsible for sorting and distributing incoming mail, as well as preparing outgoing mail and packages. 5. Assisting with administrative tasks: You may be asked to assist with administrative tasks such as data entry, filing, and organizing paperwork (Invoice Status Updating, Invoice Uploading, Attendance Monitoring, Screening the employees, Measurement Entry Daily basis). 6. Assisting with inventory management: You may be asked to assist with inventory management, including keeping track of stationery levels, placing orders, receiving orders & distributing the same with in the budget. 7. Coordinating meetings and events: You may be asked to help coordinate meetings and events, including scheduling, booking venues, and arranging catering. 8. Providing general administrative support: You may be asked to provide general administrative support to the company, including preparing reports, creating presentations, and managing spreadsheets. 9. Communicating with customers and vendors: You may be asked to communicate with customers and vendors via phone or email, and provide them with information about the company's products, Delivery Schedule, Cheque Collection and services. 10. Handle Walk In customer, Collection of Cash from Walk in Customer & Handover to Accounts daily Basis. 11. If any additional tasks will be handover by the Admin department. 12. Manage the company’s social media accounts & Email marketing as per the Plan. 13. Manage the enquiries you received through Email, Call, Walk in & social media – Marketing Division. 14. As per management decision has to follow the additional task allocating to you.

Posted 2 years ago