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Al Futtaim Private Company (LLC) Careers

Al Futtaim Private Company (LLC)

As a family-owned business, we take a long-term view in everything we do, because we believe that sustainable success requires uncompromising commitment.

That’s the reason why some of the world’s most admired and innovative brands from the USA, UK, Japan, Sweden, France, Germany and Switzerland – from sectors as diverse with each other as automotive, retail, real estate and finance – trust Al-Futtaim with their own reputation and commercial success.

And through our inherent customer-centric approach and relentless pursuit of perfection, we add significant value – connecting consumers in more than 20 markets with these brands in contemporary, powerful, meaningful and emotional ways that create longstanding relationships based on loyalty and mutual trust.

Our decades-long experience allows us to embrace and foster new, forward-thinking business practices and seamlessly blend those into our corporate DNA and people-first philosophy whilst upholding the value of integrity within a spirit of collaboration.

AFGRE – FM CCC Operations is a 24x7 operation that continuously monitors and controls all Dubai Festival City (DFC) systems, including the building management system (BMS), supervisory control and data acquisition (SCADA) system, traffic signal system, computer-aided facilities management (CAFM) system, and irrigation system. CCC Operators ensure that all these systems function properly to provide a comfortable and liveable environment for DFC residents and visitors.What you will do:Verify Work Request details & create Work Order link to Work RequestReceive CCC related calls during business days & hours.To follow up with MEP / Non MEP Coordinators on Job Card delays based on appointment and Service Level AgreementConduct verifications of MEP & Non-MEP Job Cards with Service Provider’s coordinators and forward to respective FM and ensure all Completed Job Cards are closed by relevant partiesTo ensure daily reports on Closed Job cards, Planned Preventive Maintenance & other reports to be generated & report to CCC ManagerTo Monitor equipment failure & raise Job Cards for contractors and report to FM - CCC, to maximize Building Management System operational capabilities.Routinely checks correct system operation of all equipment Based on Standard Operating System of the Building Management System and monitor the operation of the HVAC control systems using the BMS to monitor performance.Monitor Energy Savings of all the SPVs managed by AFGRE - FMTo advise the FM managers on outstanding work against SLAs within the iViva system

Posted a year ago

Work Controller with Brand & MFP related Technical and Commercial SkillsManage customer incoming calls and update the repair status.What you will do:-Description of Accountability:OA WORK CONTROLLERManage Jobs / Customer requestsLog Service delivery requests & Supplies delivery requestsEnsure SLAs in attending calls with least Call Abandon RatioAllocation of Jobs taking into consideration geographical routing, Maximize per day per Tech productivity, Meet response time 2 – 4 hours, Assess Load Vs Capacity of TechsPlan the Preventive Maintenance schedule (based on AMC terms and/or Document volume of the Printers / MFPs)First Line Support (FLS) - Provide resolution over the phone / email to the Customers for their Printers / MFPs (product features, Scan / Print / Fax issues/Solutions issues)Awareness of Brand’s Technical data repositories (portal based / local data base Ex. Ribbon) for product features and service-related dataCustomer relationship management (key for CS and for service referrals for new machines)Work in close coordination with Supervisor / Manager and the field teams (technical & delivery crews) for real time / dynamic service support to the customersPrepare Estimates / Quotes – Awareness of Spare Parts and the replacement articlesFollow up for estimate approvalsUpdate full cycle of the Jobs in SAP – Notification/Service order/Spare requests/Job update/InvoicingCo-ordinate with stores for parts / unitsFiling of relevant documents.Co-ordinate with Drivers for the committed deliveriesMIS reportsAV WORK CONTROLLERFollow up with customer for estimate approvalUpdate full cycle of the Jobs in SAP – Notification/Service order/Spare requests/Job update/InvoicingCo-ordinate with stores for parts / unitsPrepare Estimates / Quotes – Awareness of Spare Parts and the replacement articlesAllocate the daily incoming jobs to techniciansFollow up with technicians and customers for field appointment and ensure the schedule is attending as per the commitmentEnsure the feedback / schedule changes if any to be updated to the customer in timeFiling of relevant documents.Co-ordinate with Drivers for the committed deliveriesFollow up and collect the outstanding payment from the customersMinimum 15 hello calls to the customers and update the report and submit on every Saturday.Customer complaints very minimal – based on the targetCustomer incoming calls to be attended within min rings based on the target

Posted a year ago

Are you passionate about cars and have a knack for sales? We have an exciting opportunity for you to join our team as a Toyota Sales team in Sharjah. In this role, you will have the chance to maximize every sales opportunity and build long-term relationships with our esteemed clientele. You will be responsible for achieving sales targets, maximizing the uptake of Finance and Insurance (F&I) products, trade-ins, and accessory sales, all while maintaining high standards of Customer Satisfaction (CSV) and Net Promoter Score (NPS) throughout the customer journey.What you will doSales Volume: Achieve and maintain the company-prescribed sales standards for your area of operation, enhancing and maintaining the company's and brand's image and prestige.Customer Satisfaction: Achieve or exceed CSI/NPS objectives, ensuring maximum customer satisfaction and repeat sales.Company Sales and Prospecting Systems: Adhere to company sales and prospecting systems. Achieve or exceed the target on the number of prospects logged, ensuring the achievement of the company's business objectives and a larger customer/prospect base.Cash and Credit Control: Ensure that company procedures are adhered to while handling cash and credit customers, ensuring the safety of cash and minimal chances of any loss.Improvement and Upgrading: Constantly improve and update knowledge, especially product range, features, general automotive industry trends, new features and their benefits, technical developments, market trends, selling techniques, and customer handling skills, which in turn enhance performance considerably.

Posted a year ago

To act as a trusted advisor to senior line management on all human capital management matters; to ensure a keen understanding of the business so as to implement HR strategies and practices that support robust business growth; reinforce a culture of performance focus, meritocracy and diversity; and comply with Group HR policy.What you will do:Organisational DevelopmentStrategyIn liaison with the Business MD, SHRBP, Group MD and Group HR Director create a HR strategy for the business and the annual HR Plan. Communicate plans and progress against the plan to the HR Function and the Business Units.  Create and support a continuous improvement environment for HR Activities within the Business Units.CapabilityEnsure new employees are properly inducted into the business and given support to become productive as quickly as possible.  Develop succession plans and retention strategies for key talent and positions. Develop and execute a learning and development plan that equips individuals with necessary skills.  Formulate and implement performance management plans to improve performance or assist with exit from the organisation.Training & DevelopmentAs part of the HR Plan specify training initiatives required to support the business, liaise with Group Training Department to ensure appropriate initiatives are delivered.  Ensure training needs of key and high potential staff are identified and delivered.  Ensure all key positions have identified successors.Employee RelationsManage ER issues within the business units.  Support line managers in creating a culture of employee engagement based upon ‘Al Futtaim Way’ values.  Reinforce at all times a culture of meritocracy, performance-focus and diversity.  Act as an advisor to line managers in order to educate them and minimise risk.  Ensure compliance with local law and Group policy throughout the employee lifecycle.  Communicate and implement changes to HR policies and procedures.  Ensure disciplinary procedure is properly applied before any employee is exited from the business.Business PartneringAct as a trusted business partner and coach to senior line management.  Consult and support line managers across the business units.  Focus on measuring the employee engagement of the business units and take actions necessary to improve it.  Advice, coach and mentor management and HR team on people related issues.Workforce OptimisationPlay an advisory role in creating and managing a lean and multi-skilled workforce.  Support and facilitate the implementation of business structure reorganisation and consolidation to deliver efficiencies.  Play a key role in communicating organisational messages and monitoring feedback within the business units.  Ensure compliance with localisation policy and targets.Financial ManagementProvide line management with regular and  financial reporting of employee costs. Ensure annual manpower budgeting exercise is conducted accurately and efficiently.  Create, obtain approval for and manage HR Department budget. Ensure HR Team adherence to the business financial systems and processes.HR PolicyTo ensure compliance to HR policy is maintained,  to review and strengthen business internal controls and procedures, ensure compliance of DOA and provide leadership on process and governance. Ensure compliance with laws, regulations and other requirements.  To ensure that Emiratiazation focus is maintained and diversification goals are reinforced and achieved.

Posted a year ago

The Assistant Store Manager (ASM) is responsible for assisting the store manager in planning, controlling, and directing their store team to achieve highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets. ASM requires strong communication, interpersonal abilities to inspire exemplary customer service and analyze sales data to meet business targets.What you will do Profit FinancialLeads, evaluates, and guides sales performance at store level, suggesting strategies to meet sales targets.Facilitates monthly category sales meetings, updating staff on performance and suggesting improvement plans.Executes strategies, ensuring full program implementation for exclusive products to meet sales goals, providing feedback on promotional effectiveness.Initiates expense optimization plans and recommends measures to control store expenses.Maintains shrinkage below tolerance levels by monitoring retail standards daily.Compliance (store level) Drives, monitors and reviews sales performance & recommends action plans to deliver agreed sales budgetCommercialOversees display implementation and timely restocking, ensuring availability.Manages accurate inventory adjustments (GAP, Cycle Counts), adhering to service standards.Ensures customer satisfaction surpasses expectations, handling queries and complaints professionally.Promotes loyalty programs, driving transaction participation.Implements selling techniques to achieve conversion rates, communicates promotions regularly.Validates proper execution of promotional activities and store initiatives.ProcessSupport store manager with trying to keep the policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP.Assisting store manager with Demonstrating strong analytical skills and understanding of the system and reportingSupport store manager with Monitoring store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory managementLiaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc)PeopleAssisting with Planning and monitoring Personal Development Plans In role development interventions.Reviews and discusses performance appraisal and personal plans of direct reports.Implements action plans for employee engagementsPerformance Review Completion & Discussion

Posted a year ago

As a Branch Accountant, you will be assisting the Accounts Manager in making key day-to-day accounting decisions. This role is crucial for ensuring the financial health and compliance of our operations.What you will doInvoicing for Units of Commercial Vehicles (CV) and rental invoicing for Commercial Vehicles – Hino and Toyota Motors Handling Equipment (TMHE)Validating Sales Order Conditions and recovery account balance before invoicingIssuing gate passes for invoiced unitsLiaising with Central Finance on DP allocation, returns, and rebillingManaging VAT refunds for export billingSubmitting export BOE in SAPEnsuring compliance with defined policies and SOPs, and highlighting any discrepancies to managers in a timely mannerFollowing up on accounts receivable with the businessLiaising with Business Managers on overdue accountsCalculating expected collections and provision releasesConducting monthly stock reconciliation and IND verificationHandling Capex requests for all divisions of Hino and Toyota Motors Handling Equipment (TMHE)Ensuring compliance with procurement SOPs on quotes, vendor selection, etcReviewing and analyzing recovery and upselling accountsReviewing AFSS reports and submitting clearing transactions to AFSSUploading budgets in SAP/IFRP and generating upload files for IFRP (Flat file)Creating upload tables for SAPLiaising with various Al Futtaim Group departments like Central Finance, Group Legal, EIT, Group Admin, Group HRMonitoring and managing general ledgers and assisting in balance sheet substantiationEstablishing key financial performance Key Performance Indicators (KPIs) and creating measurement and governance dashboards based on these Key Performance Indicators (KPIs)Preparing dashboards for monthly presentationsEvaluating business decisions and reviewing financial impacts

Posted a year ago

The ELV Presales Engineer will be responsible for designing, integrating, and managing extra low voltage systems that include but are not limited to security systems, fire alarm systems, communication systems, and Audio Visual Systems. The role requires a comprehensive understanding of technical regulations and standards related to ELV systems.This pivotal role demands extensive experience and expertise in ELV systems in cost-benefit analysis of ELV systems, appraisal of system investments, market studies, and regulatory and licensing issues, which will be an advantage.The ELV Presales Engineer must design solutions and integrate Extra Low Voltage systems in large-scale facilities such as hotels, museums, auditoriums, malls, and mixed-development projects. Ensuring uncompromising standards of quality, products, and compliance is imperative. This pivotal role demands extensive experience and expertise in ELV systems, covering physical security systems, CCTV, Access Control, Structured Cabling systems, audio-visual systems, BGM, home automation systems, and GRMS systems.What you will do:Design and Development:Develop detailed ProAV system designs, including schematics, layouts, and specifications.Collaborate with architects, electrical engineers, and other stakeholders to integrate ProAV systems into project integration plans.Ensure compliance with industry standards and local regulations.Collaboration:Responsible for interfacing with the Sales & operations team in developing the solution design and the project deliverables.Attend Client Meetings for Technical clarifications/ Technical Presentations.Coordinate with the project’s stakeholders, such as clients, architects, consultants from other disciplines, and contractors.Business ExcellencePrepare product and solution matrix to enhance our portfolio by introducing new products and solutions.Maintain relationships with AFT business partners, suppliers and vendors.Identifying the Certification gap to maintain our partnership level with principlesContinuous Improvement:Stay updated on industry trends, technology advancements, and relevant standards and codes to improve design practices.Participate in training sessions and workshops to enhance skills and knowledge.Documentation and ReportingPrepare technical documentation, including design reports, test plans, and Solution drawings.Provide regular updates and reports to senior management and clients.Required skills to be successful:Behavioural Competencies:Excellent interpersonal skillsCommunicationExcellent customer serviceProfessional knowledgeInitiativeTeamworkAttention to detailProducts KnowledgePresentation SkillsTime management skillsAnalytical skillsProblem-solving skillsNegotiation SkillsIntegrity/EthicsAbility to handle pressure

Posted a year ago

Overview of the roleSecure that the graphic standards * communication materials are implemented in the IKEA store in line with the IKEA manuals.What you will doOPERATIONALPlan and execute a high level of Graphic solutions by communicating IKEA product features and solutions in all in-store areas.Implement graphic communication (notice board, usage of IKEA furnishing in Offices, signage & Posters) to all sales support areas and non-customers’ areas in order to maintain the store in accordance to IKEA standards, so that the perception of visitors to those areas is as strong as in the store.Install IKEA Trade Name & Word mark & ensure they are properly projected and strictly observed as per the IKEA Trademark Manual and Company Policy document.Perform daily and weekly checks on implementation and application of graphic displays to ensure consistent standards and translations are correct (in line with IKEA visual identity. IKEA Trademark and IKEA pricing as described in the IKEA Manual).Work with Sales and in-store logistics by following the work brief process in planning and implementing graphic solutions to support the stores set sales targets and activity calendarCOMMERCIALPlan and execute any changes to graphic solutions as directed from GD Leader within the store so that they are in keeping with the store's current commercial calendar and activities.Develop a deep understanding and knowledge of Graphic Com-In related to IKEA manuals, proven ideas and guidelines (continual usages of toolbox for updates from IKEA Sweden) as set out by IKEA System B.V. in order to improve own skill base and competence (use yearly improvement plan set by Com-In Manager)Obtain a knowledge of competitors' activities, the local market and our customers (communication, marketing adverts and trends in graphic materials) in order to develop awareness of Ikea Customers with the store.

Posted a year ago

The Shopping Experience Group Leader contributes to an inspiring and enjoyable shopping experience for all visitors and customers by understanding their emotional needs and transforming them into effective commercial solutions.What you will doFinancialReceiving payment by cash, check, credit cards, vouchers, or automatic debits. Follow the SOP pertaining to cash handling.Contribute to the creation of the country’s business plan.Contribute to relevant stakeholder improvements to the IKEA store layout and customer guidance communication.Responsible for activity throughout the store.Responsible for IKEA Smaland operations.Responsible for information desk tasks.Secure the active promotion of family-friendliness in order to make the IKEA store an exciting and fun destination.Help to develop and promote options in the shopping experience in order to contribute to the IKEA social and environmental commitments.CustomersSetting the foundation for an inspiring, joyful, welcoming and family-friendly atmosphere.Develop and implementing relevant communication needed to support customers throughout the complete experienceSupport the development of a multichannel shopping experience by fulfilling the emotional needs of customers in order to build brand loyalty.Drive the mindset change and develop the support needed in creating a caring meeting with customers where co-workers are engaged and stimulated.Ensure that “ways to shop” are relevant and easily express all the IKEA shopping choices available in a multichannel retail reality.Required Skills to be successfulExperience of working in a fast-paced and commercial environment.Experience of managing and developing a team, preferably in retail environment.Excellent communication skillsComputer Literate

Posted a year ago

We are currently seeking an experienced finance professional to join our Finance Shared Service Center in the capacity of Manager – R2R.Overview of the roleTo lead the health of the company’s balance sheet by ensuring thorough review of every balance sheet GL account and testing it through a substantiation process. Ensure accurate, reliable, and timely book closure every month. Support the audit process. Actively engage with stakeholders to drive ‘good health’ of the balance sheet in compliance with IFRS/IAS and the Al Futtaim Group (AFG) policies.What you will doGeneral Ledger reconciliations:Improve GL schedules (reconciliations) monthly.Engage with relevant stakeholders to gather information to ensure meaningful reconciliation of GL accounts.Provide actionable insights through schedules to pre-empt issues and take timely action to drive resolution of issues.Review trends, identify patterns & opportunities to strengthen controls.Standardize schedules and follow a quality review process.Leading with business unit finance teams to discuss findings from GL schedules.Follow IFRS/IAS and AFG policies in the accounting process.Monthly / Yearly books closing:Improve the accounting entries based on agreed principles and guidelines.Review recurring provision, accruals of expenses and amortization.Validate amortization and provision entries.Identify and review accounting entries that require reclassification. Post reclassification entries, cost allocations and any other entries required as per standard checklist.Lead timely support in preparation of financials and take ownership for delivery.Improve and control the checklists and ensure compliance.Review gaps in checklist and report new entries/edits to line manager.Submit relevant accounting information/data monthly, to facilitate AFG consolidation using the Business Planning and Consolidation (BPC) tool.Leading BSS BPC data for the entire Company handled by JH covering every single GL a/c, identify gaps, misses not limited to R2R but covering all Towers.Co-ordinate with external auditors and ensure timely submission of documentation and information.Intercompany accounts monitoring:Review related party accounts and identify mismatches.Produce actionable insights and share with stake holders.Engage with business unit finance teams to drive resolutions.

Posted a year ago