Deep sales oriented performer and conduct structured follow-ups to maximize conversionsMaintain high call volumes and meet daily productivity targetsIdentify client mortgage needs (pre-approval, refinancing, buyout, new purchase)Pre-qualify leads based on income, employment, and property requirementsExplain basic mortgage concepts (DSR, pre-approval, bank criteria)Guide clients on required documents before advisor handoverUpdate CRM with accurate lead status, notes, and follow-up actionsMake outbound and inbound calls to new and existing leadsCoordinate with processing staff advisors to ensure smooth lead transferTrack client progress through the mortgage pipeline and obtain hassle-free approvalMaintain confidentiality and compliance with UAE mortgage regulations