Role Summary: The Customer Relationship Executive will be responsible for managing end-to-end customer interactions, ensuring smooth coordination across sales, operations, logistics, and service teams. The role focuses on delivering an excellent customer experience, timely issue resolution, and building long-term relationships with clients, consultants, and partners across Norden’s Safety, Security, ICT, and Power Systems divisions.Key ResponsibilitiesServe as the primary point of contact for customers and channel partnersHandle customer inquiries related to orders, deliveries, documentation, and post-sales supportCoordinate with Sales, Logistics, Finance, and Service teamsTrack orders and follow up on customer complaints, service requests, RMAs, and warranty casesMaintain accurate records of customer interactions and cases in CRM systemsEnsure timely communication and closure of customer issuesSupport customer retention through proactive engagement and follow-upsAssist management during critical customer escalations and key projects

Business Development & SalesAchieve and exceed assigned sales targets for the assigned territory.Develop new business opportunities by targeting consultants, system integrators, distributors, and end users.Drive brand penetration and awareness across the KSA market.Prepare and deliver technical and commercial presentations to clients.Customer Relationship ManagementBuild and maintain long-term relationships with key clients.Manage the full sales cycle – from lead generation to deal closure.Ensure timely resolution of customer issues in coordination with the technical support team.Market & Competitor IntelligenceMonitor market trends, competitor activities, and customer needs.Provide feedback to management on product positioning and competitive pricing strategies.Operational & ReportingMaintain accurate sales pipelines and update CRM with all leads, opportunities, and customer interactions.Provide monthly and quarterly sales forecasts and business reports.Coordinate with internal departments (logistics, finance, technical support) to ensure smooth order execution.

Job Description:We are seeking a Product Manager Data Center to join our dynamic team in Qatar. The ideal candidate will have a strong background in Data Center Systems, with the ability to drive product strategy, manage lifecycle activities, and coordinate between engineering, sales, and customer support teams.Key Responsibilities:Lead and manage Data Center product portfolio strategy and roadmaps.Collaborate with cross-functional teams including sales, engineering, and operations.Analyze market trends, competitor offerings, and customer requirements to define product direction.Oversee end-to-end product lifecycle from concept, development, launch to phase-out.Provide technical and product support to sales teams and clients.Ensure timely delivery and quality of product-related documentation and presentations.Evaluate and recommend new technologies, tools, and platforms in the data center domain.Requirements:Education: Bachelor's Degree in Engineering, Business Administration, or a related field.Experience: Minimum 3 years in Data Center Systems.Nationality: IndianLicense: Valid Qatar Driving License is mandatory.Language: Fluency in English (written and verbal).Availability: Candidate must be locally available in Qatar with NOC for sponsor transfer.Gender: Male

Coordinate with consultants for product approvals and inclusion in project specificationsDevelop and maintain strong relationships with consultants and key decision-makersPromote ELV products such as CCTV, Access Control, Fire Alarm Systems, Public Address Systems, UPS, and Structured Cabling SystemsConduct product presentations and technical discussions with consultants and clientsCollaborate with the sales and technical teams to support presales and post-sales activitiesStay updated on local standards and regulations affecting product approvalsEnsure timely submission of documentation and follow-up on approval statusJob Title: Technical Sales Engineer (ELV Product Approval with Consultants)Location: Qatar Industry: Engineering / ELV Systems Job Type: Full Time Experience: 3–5 Years Nationality Preferred: Arabic Gender: Female Language Skills: Fluency in English & Arabic License: Valid Qatar Driving License Availability: Immediate (Candidates must be locally available in Qatar with NOC for sponsor transfer)Job Description:We are looking for a Technical Sales Engineer with hands-on experience in ELV (Extra Low Voltage) systems and a strong background in working with consultants for product approvals. The ideal candidate will be responsible for managing consultant approvals, driving product specifications, and ensuring successful positioning of ELV products across key projects.Requirements:Bachelor’s Degree in Engineering, Business Administration, or a relevant fieldMinimum 3–5 years of experience in ELV product approval processes with consultants in QatarProven experience with consultant interaction and specification of ELV systemsMust have a valid Qatar Driving LicenseMust be currently residing in Qatar and possess NOC for sponsor transferStrong communication and interpersonal skillsFluent in both English and ArabicInterested candidate may forward their resume to career(at)nordencommunication(dot)com

· Coordinates activities by scheduling work assignments, setting priorities, and work as a team Diagnose and investigate quality problems related to manufacturing and designing.· Monitors, coordinates and evaluates the performance of each incoming materials· Doing the testing of newly arrived devices- physical inspection and confirming its specifications as per the standards. Testing active devices by checking firmware.· Updating the firmware, if required.· Making quality inspection report of each consignment and send to warehouse and quality team· Arrange labels and logos for the materials by coordinating with product team· Addressing the issues of products and inform Global QC team/ Factory.· Testing of returned items from customer for the quality issue.· Checking and reporting of packing of each incoming and outgoing materials.· Checking the RMA and confirming, so that repair/replacements are assured.