*Responsible for Cash Management system, cash safety & security*Manage inventory, administration, training & Development in accordance with the company's standards, policies & procedures*Ensures all team members follow all brand's personal hygiene, grooming, safety and security standards*Ensures at all times all government documents, licenses, municipality cards and relevant documents are up to date and regulations are being strictly adhered to*Responsible for safety & security of his restaurant, assures that all safety and security systems are in excellent working condition and team members are trained for all safety procedures in regular basis*Assists Restaurant Head Coach in forecasting sales, monitors trends in sales patterns and setting monthly, quarterly, half yearly and yearly sales goals*Answers special queries by customers without disclosing confidential details and handling customers complaints professionally*Ensures proper usage & care of all equipment & facilities*Monitors daily food & packaging consumption, reports to the RHC for any deviations* Trains and refrains in the restaurant team members constantly for continuous improvement in operations and manage overall training function in the restaurant*Prepare quarterly training plan according to restaurant training needs and track training progress*Prepares action plan to resolve training audits issues*Responsible for managing "Aloha", "PoS" and "Paperless"

• Meeting employees for Investigation – Handling performance management meeting and Investigations• Conduct exit interviews• Support People Development team with store HR Audits• Coordinate HR Related tasks with Licensor HR• Work closely with the operations & People Development Team for the succession planning• Work closely with all stores Area Managers and Restaurant Managers for each store's monthly motivational plans• Support Recruitment activities and manage all related reports and presentations• Keep record of all the Supervisors & Managers trainings• Arrange First Aid / Fire Safety training as per requirement and maintain their records• Keep track promotion recommendation• Keep record of Supervisors & Managers stations training evaluations on monthly basis• Provide report to licensor team for supervisors & managers training / certification status• Ensuring the required manpower is available for the opening of any new stores• Conduct training support audit in the restaurants• Other task assigned by the Line Manager

* Trains Team Members, Supervisors and Managers on food safety, quality standards and procedures* Verifies the personal hygiene and cleanliness of the team by using pre-requisite programs (PRPs) checklist*Verifies that the team are following the disease control SOPs using PRPs & follows food safety system verification checklist to ensure the food served is safe* Verifies that operational PRPs are mentioned properly and OPRP checklist is filled and documented* Verifies that the team are following SOPs and verifies the quality of the products* Verifies that restaurant surroundings are maintained and verifies that all sanitary facilities are kept clean, maintained and well equipped* Verifies that critical control points (CCPs) are monitored properly, CCP checklist is filled properly and being documented and restaurant cleaning and sanitizing SOPs are being followed* Verifies that chemicals handling, using and storing are as per established standards and that restaurant has effective integrated pest management program* Verifies that equipment and utensils are maintained as per the standards and that cross contamination is prevented and time temperature controls are followed as per standards