Core ResponsibilitiesLEGAL AND REGULATORY KNOWLEDGE:Experience in financial and insurance laws: Knowledge of legal frameworks and regulations governing appeals, compliance, or grievance processes.Experience in dispute resolution: Familiarity with mediation, arbitration, or conflict resolution.Identify and manage legal risks of Sanadak, and develop and deploy effective legal risk management strategies and controls.Lead the provision of legal advice to management and staff in all areas of the Sanadak’ activities and in providing solutions to legal problems, constraints, risks, options, consequences and approaches, preparing legal opinions, legal advices and briefs.Develop and implement legal strategies, policies, and procedures to ensure compliance with applicable laws and regulations.Establishing and maintaining effective legal processes to ensure the timely delivery of all required business documentation and foster the development of appropriate forms of standardized documentation.Review and negotiate contracts, agreements, and other legal documents to protect the company's interests.Undertaking internal legal compliance audits and ensuring recommendations are disseminated and implemented.Manage and oversee the company's litigation matters, including working with external counsel when necessary.Provide strategic oversight of legal issues relating to the business, including subject matter expert advice in relation to thematic reviews, forthcoming industry issues, best practice sharing and standardised procedures and governance mattersConduct legal research and analysis to stay updated on changes in laws and regulations that may impact the company.Collaborate with other departments, such as HR and Finance, to ensure legal compliance in areas such as employment law and financial regulations.Advise on intellectual property matters, including trademarks, copyrights, and patents.Monitor and assess legal risks associated with the company's operations and provide proactive solutions to mitigate those risks.Oversee the company's corporate governance and ensure compliance with corporate laws and regulations.Representing the Sanadak internally and externally in negotiation, disputes, consultations and other proceedings that require legal representation.STRATEGIC & DECISION-MAKING:Quantitative and qualitative analysis: Ability to analyse and interpret evidence, data, reports that support or oppose appeals. This includes using data to make objective, well-reasoned decisions.Case review expertise: Ability to review and assess case files, documentation, and evidence for validity and compliance with policies.Understanding of institutional policies: In depth knowledge of the institution’s policies, procedures, and bylaws, ensuring the committee’s decisions align with them.Expertise in policy writing / revision: Familiarity with drafting, reviewing, or revising policies related to appeals or grievances, ensuring they are fair and legally sound.Expertise in financial and insurance industry compliance.Foster environment of values of natural justice, neutrality and objectivity regarding the complaints being appealed.Oversee the appeals process from the initial receipt of escalation to the final decision, while ensuring that it is fair, transparent and ethical standards.Report to the CEO & MD in case of any critical concerns or developments.Keep committees informed of emerging trends regulations and laws.PEOPLE DEVELOPMENT:Lead, direct and motivate the employees, ensuring that the overall objectives are met.Coach employees by clearly stating work standards and expectations, setting objectives, providing regular feedback, and identifying development needs.Monitor, direct, guide and direct employees during daily operations.Provide clear top-down communication to employees and provide bottom-up feedback to the senior management.PEOPLE MANAGEMENT RESPONSIBILITIES:Provide leadership and direction to direct reports towards the achievement of KPIs.Guide and motivate direct reports to enhance performance and produce quality work, and ensure that they are continuously developing for higher level roles.Prepare performance evaluation and appraisal reports of direct reports to assess subordinate’s productivity and progress and identify training needs.