Design and analyze MEP systems, ensuring compliance with local codes and regulations, while optimizing energy efficiency for sustainable building performance.Collaborate with architects and other engineering disciplines to integrate MEP systems seamlessly into overall building designs, focusing on functionality and aesthetics.Conduct site inspections and assessments to verify the installation and performance of MEP systems, ensuring they meet design specifications and quality standards.Prepare detailed technical reports, specifications, and documentation for MEP systems, facilitating clear communication among stakeholders throughout the project lifecycle.

Registration of properties and transactions with the Dubai Land Department (DLD), Abu Dhabi Municipality (ADM), and Abu Dhabi Global Market (ADGM).Accurate and up-to-date maintenance of all registration records and documentation.Efficient resolution of any registration issues or discrepancies.Compliance with all relevant regulations and guidelines, ensuring no legal or regulatory breaches.Streamlined processes that enhance the efficiency of registrations and reduce turnaround times.Updating and maintaining records of Registration Status.Checking Client document validity for registration.Manage registrations, permits, and regulatory compliance for real estate projects (ADREC/DLD)..Oversee property documentation, permitting, and real estate registration processes.·

The role of Senior Project Manager is to represent the Developer on-site, overseeing day-to-day construction activities and ensuring that works are executed in accordance with approved designs, specifications, safety standards, and regulatory requirements. The Resident Engineer will play a crucial role in managing site coordination between consultants (external/internal), contractors, and stakeholders, while reporting progress and challenges to the Chief Development Officer (CDO).Key Responsibilities:Project Oversight & ComplianceOversee the work of contractors, subcontractors, and consultants to ensure strict adherence to design intent, safety protocols, and all statutory and regulatory requirements.Act as the primary on-site technical representative for the Developer.Progress Monitoring & Reporting:Monitor construction progress diligently, verify key milestones, and proactively identify and escalate any delays or discrepancies, providing clear, recommended solutions.Maintain detailed daily and weekly site reports, including comprehensive progress updates, documentation of site issues, safety observations, and initiated corrective actions.Technical Review & Approval:Review and approve all technical submittals, shop drawings, and material samples in close coordination with project consultants.Quality & Safety Assurance:Conduct regular, thorough site inspections to ensure unwavering compliance with safety regulations, environmental standards, and all project documentation.Stakeholder Coordination:Coordinate seamlessly with government authorities for necessary inspections, approvals, and compliance as mandated by local regulations.Facilitate and meticulously document all site meetings, ensuring timely follow-up on action items and the effective resolution of any technical or operational challenges.Cost Control & Design Input:Support robust cost control measures by validating on-site quantities and progress certificates in collaboration with the Quantity Surveyor.Provide valuable input on potential design or construction modifications based on real-time site conditions, and expertly coordinate the necessary approvals.Qualifications:Bachelor’s degree in civil engineering, Construction Management, or a related field. Minimum 10 years of experience in site-based engineering roles, including at least 3–5 years as a Resident Engineer on large-scale real estate or infrastructure projects.Strong knowledge of construction methodologies, building codes, and UAE regulations.Demonstrated ability to read and interpret technical drawings, specifications, and contract documents.Proficiency in project management and reporting tools (e.g., Auto desk, MS Project, Primavera, AutoCAD).Excellent leadership, problem-solving, and communication skills.Ability to maintain firm oversight while fostering collaboration among site teams.Preferred Attributes:UAE Society of Engineers membership or equivalent local accreditation.Experience with mixed-use, hospitality, or residential tower projects.Fluency in English is required; Arabic is an advantage.PMP certification or equivalent project management credentials is a plus.

About Us:We are a leading real estate development company, recognized for delivering exceptional projects globally and setting new benchmarks in the industry.The QA/QC Inspector is responsible for monitoring, inspecting, and verifying the quality of construction works across civil, architectural, and MEP disciplines during the construction stage, pre-handover, and throughout the Defects Liability Period (DLP). The role ensures that all works comply with approved drawings, project specifications, authority requirements, and internal quality standards. The QA/QC Inspector coordinates with contractors, consultants, and internal teams to ensure timely closure of snags, rectification of defects, and overall quality assurance across assigned projects.The position is a combination of office and site duties with frequent site presence across projects in Dubai and Abu Dhabi.Key Responsibilities1. Construction Quality AssuranceConduct daily inspections on civil, architectural, and MEP works to verify compliance with project specifications, IFC drawings, and quality standards.Review and approve engineering submittals, including shop drawings, material submittals, and method statements as required.Prepare inspection reports and maintain accurate documentation for approval and complianceIdentify non-conformance issues and issue NCRs or site observations as required.Verify materials delivered to site meet approved submittals and standards.Ensure workmanship quality across all trades prior to internal and consultant inspections.Monitor contractor manpower, progress, and adherence to approved method statements.2. Snagging & Desnagging (Pre-Handover Stage)Conduct detailed snagging inspections for units, common areas, and external works.Record snags systematically using snagging platforms or templates.Coordinate with contractors for snag rectification and re-inspection.Ensure all snags are closed before handover deadlines.Support handover team with readiness assessments and quality certifications.3. DLPMonitor and verify all DLP complaints and defects raised by property management or residents.Conduct site verification for reported issues and coordinate with main contractors or third-party rectification teams.Follow up on workmanship, timeliness, and compliance with DLP obligations.Support issuance of back-charges when contractors fail to attend or rectify within agreed SLAs.Ensure smooth transition from construction to operational maintenance teams.Communicate professionally with residents regarding DLP issues, inspection schedules, and rectification updates.Manage resident expectations while ensuring quality standards are maintained.Coordinate access and ensure works are completed with minimal inconvenience to occupants.4. Documentation & ReportingPrepare daily inspection reports, NCR logs, snag lists, and re-inspection updates.Maintain accurate records of inspections, observations, and status of open/closed items.Assist in preparing QA/QC dashboards and weekly progress summaries.Verify as-built submissions related to quality requirements.5. Compliance & CoordinationEnsure all works align with UAE authority regulations, building codes, and health & safety requirements.Attend coordination meetings with contractors, consultants, and internal departments.Report major risks or repeated quality failures immediately to the QA/QC Manager or Technical Manager.Support audits, quality reviews, and process improvement initiatives.Required Qualifications and Experience YearRequired:Bachelor’s degree in civil engineering, Architectural Engineering, Mechanical/Electrical Engineering, or related field.Experience: 2+ years in construction QA/QC, snagging, and DLP inspections in the UAE.Strong knowledge of construction quality standards, inspection procedures, and finishing quality benchmarks.Experience in residential, mixed-use, or mid/high-rise projects.Candidate should have UAE driving license and vehiclePreferred Attributes:Familiarity with DLP workflows, developer procedures, and snagging/rectification practices.Ability to identify technical issues across civil, architectural, and MEP disciplines.Proficiency in snagging software, MS Office, and basic understanding of project management tools.Strong attention to detail and documentation skills.Effective communication and coordination abilities.Ability to work under pressure and manage multiple units/areas simultaneously.

About Us:We are a leading real estate development company, recognized for delivering exceptional projects globally and setting new benchmarks in the industry.We are seeking a proactive and customer-focused IT Support Specialist to join our dynamic team. You will be the frontline hero of our IT department, providing essential technical support to our employees and ensuring the smooth operation of our core systems. This is a hands-on role perfect for a problem-solver who enjoys a mix of user support and basic system administration.Key Responsibilities:User Support & Troubleshooting:Act as the first point of contact for IT support requests via phone, email, and our ticketing system.Diagnose and resolve Level 1/2 issues related to hardware (desktops, laptops, printers, mobile devices) and software.Support users with email configuration, password resets, Multi-Factor Authentication (MFA) setup, and account unlocks.Provide expert assistance on common applications including Windows OS, Microsoft 365 Suite, Teams, VPN clients, and various browsers.System Administration & Operations:Perform basic Active Directory tasks: user account creation/disabling, group membership updates, and password resets.Assist in Microsoft 365 admin tasks such as mailbox management, license assignment, and distribution group updates.Perform basic network troubleshooting (connectivity, IP configuration, Wi-Fi, VPN).Lead IT onboarding and offboarding activities, including system setup, access provisioning, and equipment handling.Maintain accurate records in our IT asset inventory and knowledge base.Ticketing & Process Management:Log, track, and resolve all incidents and service requests using our IT ticketing system.Adhere to and meet defined Service Level Agreements (SLAs) for response and resolution times.Escalate complex issues to Level 2/3 teams appropriately and follow up to ensure resolution.Create and maintain clear, user-friendly technical documentation and guides.Security & Compliance:Uphold and enforce IT security policies, procedures, and standards.Identify and report security threats, including phishing attempts and suspicious activity.Educate and guide users on security best practices (MFA, password hygiene, device security).Required Qualifications & Experience: Bachelor’s degree in information technology, Computer Science, or a related field.4-5 years of proven experience in an IT Support, Service Desk, or similar technical support role.Strong technical knowledge of Microsoft Windows 10/11, Microsoft 365/Office 365 administration, and basic networking concepts.Hands-on experience with Active Directory, Microsoft 365 Admin Center, and a major ticketing system (e.g., Freshservice, ServiceNow, Jira).Excellent verbal and written communication skills with a strong customer-service orientation.Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment with minimal supervision.Preferred Certifications (A Plus!):ITIL FoundationMicrosoft Fundamentals (AZ-900, MS-900)Cisco CCNALegacy Microsoft certifications (MCSA, MCSE) are also valued.What We Offer:Competitive salary and commission-based incentives.A dynamic and professional work environment.Career growth opportunities in a leading real estate firm

We are seeking a detail-oriented and proactive Real Estate Compliance & Permits Specialist to join our growing team. In this critical role, you will be the key liaison between our company and regulatory authorities, ensuring all our real estate projects proceed smoothly from planning to completion. You will manage the entire lifecycle of project documentation, permits, and compliance, playing a vital part in our success and reputation in the UAE market.Key ResponsibilitiesRegulatory & Authority ManagementServe as the primary point of contact for all interactions with regulatory bodies including DLD, ADREC, ADGM, and other relevant authorities.Manage end-to-end submission of all project-related documents, ensuring timely and accurate delivery.Monitor, analyze, and implement new regulatory updates, circulars, and procedural changes affecting real estate projects.Permits, Licensing & DocumentationIdentify all authority requirements for each stage of the project lifecycle.Prepare, review, and submit documents for project licenses, escrow account openings, Oqood registration, NOCs, and related permits.Handle off-plan project registration, updates, renewals, and approvals through official authority portals.Ensure all submissions comply with regulatory standards, guidelines, and specified formats.Coordination & ComplianceCoordinate with internal teams (Legal, Project Management, Sales, Finance) to gather and prepare documentation that meets authority standards.Maintain meticulous records of all submissions, approvals, and correspondences with regulatory bodies.Oversee real estate registration, property documentation, and permitting processes from initiation to closure.Qualifications & ExperienceEssential Requirements:Bachelor's degree in Business Administration, Real Estate, Law, or related field1-3 years of direct experience in authority approvals, permitting, and regulatory compliance within the UAE real estate sectorProven track record of successful submissions to DLD, ADREC, or similar regulatory bodiesIn-depth knowledge of UAE real estate regulatory frameworks and registration processesAdvanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)Excellent command of English (Arabic language skills are a significant advantage)Key Competencies:Exceptional organizational skills with ability to manage multiple approvals simultaneouslyStrong problem-solving abilities and attention to detailEffective communication and negotiation skills for interacting with authorities and internal stakeholdersAbility to work under pressure and meet strict deadlinesTeam player with collaborative approach and proactive mindsetHigh level of integrity and commitment to compliance excellence

Orchestrate the seamless flow of brokerage transactions, ensuring all documentation is meticulously prepared and compliant with regulations.Serve as the primary liaison between brokers, clients, and internal departments, proactively addressing inquiries and resolving issues with precision.Manage and maintain the accuracy of the brokerage database, including inputting and updating client information, property details, and transaction statuses.Coordinate and schedule property showings, inspections, and closings, optimizing schedules for maximum efficiency and client satisfaction.Prepare and distribute marketing materials, including property listings, brochures, and email campaigns, to promote properties effectively.Assist in the preparation of offers, counteroffers, and other transaction documents, ensuring accuracy and adherence to legal requirements.Monitor and track transaction timelines, proactively identifying and resolving potential delays to keep deals on schedule.Provide administrative support to brokers, including managing calendars, scheduling appointments, and handling correspondence.Conduct market research and analysis to support brokers in making informed decisions about property valuations and market trends.Maintain a strong understanding of real estate laws, regulations, and industry best practices to ensure compliance and mitigate risks.

We are seeking a talented and creative Architectural Visualization & Presentation Specialist to join our dynamic team. In this role, you will be the key player in translating architectural concepts into compelling visual narratives and high-quality presentation materials. The ideal candidate possesses a strong design sensibility, expert technical skills in visualization software, and a passion for collaborative design storytelling.Key Duties and Responsibilities:Visual Content Creation: Develop high-quality architectural presentations, diagrams, and visual content for client proposals and internal reviews.3D Modeling & Rendering: Produce photorealistic 3D models, renderings, and animations to effectively communicate design intent and atmosphere.Collaborative Design Support: Work closely with design teams to understand and translate conceptual ideas into visually compelling stories and presentations.Quality Assurance: Ensure all presentation materials, from initial concepts to final deliverables, maintain a consistent level of excellence and brand alignment.Concept Development: Collaborate with senior architects and designers to refine, develop, and present design concepts clearly and persuasively.Technical Compliance: Ensure that all visualizations and designs adhere to project requirements, building codes, and regulations.Industry Awareness: Proactively research and implement the latest graphic trends, visualization techniques, and software tools to enhance our design storytelling capabilities.Required Qualifications and Experience:Bachelor’s degree in architecture or a related field.A minimum of 2 years of professional experience in architectural visualization, presentation design, or a similar role.Advanced proficiency in industry-standard software, including Adobe Creative Suite InDesign, Photoshop, Illustrator, SketchUp, Lumion. Other relevant visualization software (e.g., V-Ray, Enscape, 3ds Max, Revit) is a strong plus.An excellent eye for composition, color theory, typography, and presentation layout.Strong design and visualization skills with a proven portfolio.Outstanding communication and interpersonal skills, with a demonstrated ability to work effectively in a team-oriented environment.Strong creative thinking and problem-solving abilities, with a keen attention to detail.

We are seeking a creative and technically skilled Facade Designer to join our dynamic team. In this role, you will be instrumental in developing innovative facade concepts that balance aesthetic vision with technical performance and sustainability. The ideal candidate is a collaborative professional with a strong design background and a passion for advancing building envelope technologies.Key Duties and Responsibilities:Concept Design & Innovation: Develop and design innovative facade concepts that successfully integrate aesthetic and technical goals.Technical Coordination: Coordinate closely with structural and MEP engineers to ensure facade systems' performance, integrity, and constructability.Research & Development: Research and evaluate new facade technologies, materials, and sustainable design approaches to integrate into projects.Visualization & Modeling: Produce high-quality conceptual drawings, 3D models, and renderings to visualize and communicate design ideas effectively to the project team.Collaboration: Work collaboratively with senior architects, designers, and other team members to refine and develop design concepts from initial stages.Presentation: Prepare and present design concepts through compelling visual and verbal presentations.Project Delivery: Ensure the timely delivery of the concept design within set time frames and project milestones.Compliance & Quality: Ensure all designs adhere to project requirements, relevant building codes, regulations, and the company's business model.Required Qualifications and Experience:Bachelor’s degree in architecture or an equivalent field.A minimum of 2 years of professional experience with facade design and detailing on large-scale, complex projects.Proficiency in industry-standard software, including, AutoCAD, Revit, Rhino.

We are seeking a creative and skilled Architectural Concept Designer to join our dynamic team. In this role, you will be instrumental in the early stages of design, transforming abstract ideas into compelling visual concepts. You will be responsible for producing innovative conceptual designs, conducting research, and collaborating with the team to develop designs that are not only aesthetically striking but also technically feasible, compliant with regulations, and aligned with our business model.Key ResponsibilitiesDesign & Visualization:Produce high-quality conceptual drawings, architectural models, and photorealistic renderings to visualize and communicate design ideas effectively.Utilize a variety of software to create compelling visual narratives for projects.Research & Development:Conduct ongoing research on materials, innovative construction methods, and current architectural design trends to ensure our concepts are cutting-edge and relevant.Research and integrate sustainable design principles and practices into all concepts.Collaboration & Concept Development:Work closely with senior architects, designers, and cross-functional team members to refine, develop, and detail initial design concepts.Actively participate in design charrettes and team meetings, contributing creative ideas and solutions.Presentation & Communication:Prepare and present design concepts through compelling presentations for internal teams and clients.Clearly articulate design rationale and respond constructively to feedback.Compliance & Feasibility:Ensure all design proposals adhere to project requirements, relevant building codes, zoning regulations, and align with the company's strategic business model.Required Qualifications & ExperienceBachelor’s degree in architecture. Proven experience in architectural design, with a strong portfolio showcasing exceptional conceptual design work. Previous experience in a leading architectural firm, particularly in a concept design role, is highly valued.Essential: High proficiency in CAD and 3D modeling software (e.g., AutoCAD, Revit, SketchUp, 3ds Max).Essential: Strong skills in graphic design software (e.g., Adobe Creative Suite - Photoshop, InDesign, Illustrator).Skills:Exceptional design, visualization, and graphic communication skills.Strong creative thinking and problem-solving abilities.Excellent verbal, written, and visual communication and teamwork skills.Knowledge: Familiarity with sustainable design principles and practices.

Role SummaryA senior leadership role for a Project Manager specializing in Architectural Design. The successful candidate will be the central figure in driving the concept design phase of complex local and international projects. This entails end-to-end management from internal management approval through to securing concept approvals from relevant authorities.The role demands a strategic leader with deep expertise in the UAE's regulatory landscape, exceptional team management skills, and a proven ability to orchestrate multi-disciplinary design teams to deliver high-quality designs on time.Key ResponsibilitiesEnd-to-End Concept Design Leadership: Plan, execute, and finalize the entire architectural concept design process. This includes setting team timelines, securing management approvals, and coordinating with authorities for final concept approval.Stakeholder & Communication Management: Serve as the primary liaison between the Managing Director, Group Head of Concept Design, internal teams (Development, Production), and external parties (consultants, authorities).Project Schedule & Risk Management: Develop, monitor, and control the design project schedule. Proactively identify and mitigate risks to ensure timely delivery against all milestones.Consultant & Budget Oversight: Manage external architectural and engineering consultants, including scope, performance, contractual obligations, and fee negotiations, as directed by the Group Head.Team Management & Leadership: Directly manage and motivate the design team by setting clear targets, conducting follow-ups, and ensuring output quality. Act as Deputy to the Department Head when required.Required Qualifications & ExperienceEducation: Bachelor’s or master’s degree in architecture, Engineering, Construction Management, or a related field.Years of Experience: Minimum of 5 years of progressive experience in Project Management, specifically within the architectural and engineering design phase.Project Expertise: Proven track record managing complex projects (e.g., high-rise residential, master planning) in the UAE.Regional Knowledge: Mandatory, hands-on experience navigating the full design approval process with regulatory authorities in Dubai and Abu Dhabi.Leadership Skills: Exceptional communication, negotiation, and interpersonal skills with experience leading diverse, multi-cultural teams.Contract Knowledge: Familiarity with common design contracts and consultant management principles.Preferred AttributesCertification: Project Management Professional (PMP) certification is highly preferred.Software Proficiency:Project Management: Advanced skills in Primavera P6, MS Project, and MS Excel.Design Workflow: Familiarity with design software such as Revit, AutoCAD, and BIM processes.Language: Fluency in English is essential. Proficiency in Arabic is a significant advantage.

- Lead the development of innovative architectural concepts and designs.- Oversee the production of detailed drawings, models, and renderings to visualize design ideas.- Conduct in-depth research on materials, construction methods, and design trends.- Mentor and guide junior architects and architects, fostering a collaborative and creative environment.- Present design concepts to department head through compelling presentations.- Ensure designs meet project requirements, building codes, and regulations.- Collaborate with senior management to align design strategies with business objectives.Required Qualifications and Experience Year- Bachelor’s or Master’s degree in Architecture.- Minimum 5 years of extensive experience in architectural design, with a strong portfolio showcasing conceptual design work.- Proficiency in CAD and 3D modeling software (e.g., AutoCAD, Revit, SketchUp, 3D Max).- Knowledge of graphic design software (e.g., Adobe Creative Suite).- Preferred to have minimum 5 years of experience in UAE and has knowledge about the authority requirements and local authority regulations.- Exceptional design and visualization skills.- Strong leadership and project management abilities and teamwork- Excellent communication and collaboration skills.- Attention to detail and the ability to manage multiple high-profile projects simultaneously- Previous experience in a senior role at a leading architectural firm, particularly in concept design.- Familiarity with sustainable design principles and practices

Registration of properties and transactions with the Dubai Land Department (DLD), Abu Dhabi Municipality (ADM), and Abu Dhabi Global Market (ADGM).Accurate and up-to-date maintenance of all registration records and documentation.Efficient resolution of any registration issues or discrepancies.Compliance with all relevant regulations and guidelines, ensuring no legal or regulatory breaches.Streamlined processes that enhance the efficiency of registrations and reduce turnaround times.Updating and maintaining records of Registration Status.Checking Client document validity for registration.Manage registrations, permits, and regulatory compliance for real estate projects (ADREC/DLD)..Oversee property documentation, permitting, and real estate registration processes.· Required Qualifications Bachelor’s degree in any related field.1-3 years in authority approvals, permitting, and regulatory compliance in real estate.Experienced in Property Registration with the DLD, Oqood System, ADM & ADGM is a MUST.Proficient in Microsoft Excel and other Microsoft Office Application (Word, Power point, etc.)Knowledge of UAE regulatory frameworks and real estate registration processes. Excellent communication, negotiation, and problem-solving skills.Ability to manage multiple approvals while ensuring compliance and deadlines.Can work under pressure.Team Player

Industry: Real EstateLocation: Dubai, UAEJob Type: Full-TimeJob Purpose:To maintain a clean, hygienic, and presentable office environment that reflects the professional standards of a leading real estate company. The Office Cleaner will be responsible for ensuring all office areas, including client-facing spaces, are impeccably maintained.Key Responsibilities:1. Daily Cleaning & Maintenance:Perform daily cleaning tasks including sweeping, mopping, vacuuming, and dusting all office areas (workstations, meeting rooms, pantries, and lobbies).Clean and sanitize restrooms throughout the day, ensuring they are fully stocked with necessary supplies (soap, toilet paper, towels).Empty all trash and recycling bins regularly.2. Client-Facing Area Upkeep:Pay special attention to the reception area, meeting rooms, and display sections to ensure they are always guest-ready and create a positive first impression.Clean glass doors, windows, and other visible surfaces to maintain a spotless appearance.3. Supply & Inventory Management:Monitor and report low levels of cleaning supplies and restroom amenities.Inform the line manager when supplies need to be replenished.4. Additional Duties:Assist with minor tidying tasks and setting up meeting rooms as requested.Report any maintenance issues (e.g., leaky taps, broken furniture) to the concerned manager.Required Qualifications & Skills:Experience: Prior experience as an office cleaner, housekeeper, or attendant is preferred.Physical Fitness: Ability to perform physical tasks, including bending, lifting, and standing for extended periods.Traits:Honesty & Trustworthiness: Essential for working in an office environment.Attention to Detail: A keen eye for cleanliness and order.Reliability: Punctual and dependable.Language: Basic understanding of English or a language spoken by the supervising staff is beneficial.

The Office Boy plays a crucial role in ensuring the smooth daily operations of a real estate office by performing administrative and support tasks. This includes maintaining cleanliness, handling office errands, assisting staff, and ensuring a well-organized work environment.Office Maintenance & Cleanliness:Keep the office premises clean and tidy (dusting, sweeping, mopping, etc.).Ensure meeting rooms, pantries, and workstations are well-maintained.Manage waste disposal and recycling.Document Handling & Delivery:Assist in photocopying, scanning, and filing documents.Deliver and collect documents, contracts, and mail within the office or to external parties.Handle courier services (preparing packages, arranging pickups, etc.).Supplies & Inventory Management:Monitor and replenish office supplies (stationery, pantry items, etc.).Assist in inventory tracking and reporting shortages.Support to Staff & Clients:Serve tea, coffee, and refreshments to staff and visitors.Assist in setting up meeting rooms for client presentations.Help with basic administrative tasks as needed.Errands & Miscellaneous Duties:Run office-related errands (bank deposits, purchasing supplies, etc.).Assist in event setup for property launches or company meetings.Follow company policies and maintain confidentiality.

Oversee the entire document lifecycle, from creation and version control to archival and disposal, guaranteeing data integrity and security within the finance department.Manage and maintain the financial document filing system, ensuring all records are accurately stored, easily retrievable, and compliant with company policies and regulations.Process and track invoices, purchase orders, and other financial documents, ensuring timely and accurate data entry into accounting systems.Coordinate with various departments to gather, review, and distribute financial documents, facilitating smooth communication and collaboration.Implement and enforce document control procedures, ensuring adherence to established standards and promoting best practices within the team.Conduct regular audits of financial documents to identify and rectify errors, discrepancies, and compliance issues promptly.Assist in the preparation of financial reports and presentations by compiling and organizing relevant documentation.Provide training and support to staff on document control procedures, promoting understanding and adherence to established protocols.Utilize document management software to streamline workflows, improve efficiency, and enhance accessibility of financial records.Maintain confidentiality of sensitive financial information, upholding the highest ethical standards and data protection protocols.

A Customer Service Executive in real estate development is responsible for creating positive experience for clients and upholding the company's reputation are essential aspects of customer service. This is achieved through effective client interaction, which includes addressing concerns, disseminating information, resolving problems, and managing relationships.Oversee customer service Operations:· Prepare, manage and help clients understand and complete necessary paperwork related to transactions, such as contracts, applications, cancellation, transfer, registration and property handover documents etc. which will be prepared by us in customer service.· Issuing NOC for the units at the handover stage to resale. Or for Mortgage applying purpose.· Track all communications with clients, maintain an organized database, and provide management with regular status reports.· Conduct follow-up calls or emails to check on client satisfaction after transactions or services have been rendered. Gather feedback to improve service delivery and client experience.· Prepare documentation for transactions, such as agreements. (cancellation- termination -registration -transfer -resale).and adhere to the company policy.· Build and maintain strong relationships with clients by understanding their needs, preferences, and requirements regarding properties.· Address and resolve client complaints in a timely and professional manner. This may include issues related to property concerns, contract misunderstandings, or service delays.· Ensure that all customer interactions, preferences, and issues are accurately documented in the CRM system for easy access and tracking.Maintain communication with clients, providing them with updates on property availability, status of inquiries, or any changes related to their interests.Customer Inquiries and Support:· Responding to Inquiries: Act as the focal point of contact for clients, addressing questions related to real estate services, also customer service acting as an interface from the client to contact any interior department.Provide Property Information: Share detailed information about properties, including specifications, amenities, availability, and location advantages.Communication· Responding to client inquiries through phone, E-mail & WhatsApp and in-person meetings and maintaining client relationships· Implementing day-to-day operations of customer service, ensuring compliance with policies and regulations.· Providing information and guiding clients through the legal procedures of cancelling, transfer ownership, termination, and registration in accordance with relevant regulations (DLD – ADM – ADGM).· Resolving any issues or concerns raised by clients in a timely and professional manner.Provide efficient and courteous customer service to clients in all aspects.compliance · Ensure customer satisfaction and provide professional customer support.· Provide accurate, valid and complete information by using the right methods/tools.· Ensuring that the customer is satisfied with services by handling complaints and inquiriesEnsuring that customer email replied on time and client get feedback on time.Collaboration· Collaborate with other departments (authorities, collection, handover) to align processes and ensure streamlined operations.· Work well with others (Team members) and help foster a supportive work environment - Work closely with other departments, (collection department, Finance department, legal department, etc.) to address client issues and improve customer service processes.· Handle the transfer, termination and cancellation request received from clients and/or internal department and sections.· Performing the duties and responsibilities according to Reportage policy and procedures and UAE law.· Performing all the client inquiries in a timely manner.· Collaborate with Authority, collection, finance, commission and legal in handling the clients inquiries.· Submit the work to senior/ manager customer care to verify the accuracy and completeness.· Verifying the conditions for each inquiries and check the eligibility for the inquires.Report Generation· Reports on problems that have a significant impact on the overall goals of the company to the customer service.Address and resolve client concerns, complaints, or service issues promptly and effectively. Liaise with various internal departments (sales, finance, legal, etc.) to resolve issues and communicate resolutions to clients. Document customer interactions and maintain records of issues and resolutions.

Oversee and process commission structures and payments for the sales team.Ensure accuracy in commission calculations and resolve discrepancies.Prepare commission breakdowns, pay reports, collect and verify invoices from third parties (brokers) , maintain ledger for sales and brokersWork closely with the finance and sales teams to streamline commission policies.Handle intense situations and negotiations with a strong personality and problem-solving mindset.Prepare reports and provide insights to senior management on commission-related matters.Maintain compliance with company policies and industry regulations.

Admin – Back Office (Handover Operations)Job Description:Position Summary:We are seeking a dedicated and detail-oriented Admin – Back Office professional to manage and oversee the handover operations process. This role requires strong coordination, documentation handling, and client communication skills. The ideal candidate will ensure all handover tasks comply with company policies and are completed in a timely and organized manner.Key Responsibilities:Oversee and manage the day-to-day administrative operations of the unit handover process.Handle client inquiries through multiple communication channels (phone, email, WhatsApp, etc.).Circulate and manage email communications related to handover.Ensure all supporting documents are complete and aligned with handover procedures.Maintain an organized filing system; scan and upload all relevant documents to shared folders.Coordinate signatories from higher management for letters, contracts, and documentation.Monitor and review project task logs, ensuring accurate updates and documentation.Follow up with the collection team regarding outstanding payments and unit handovers.Coordinate issuance of NOCs with relevant departments.Collaborate with internal teams such as Sales Admins, Collection, and Authority departments to resolve client issues and enhance service quality.Ensure compliance with company policies, procedures, and legal requirements.Generate and present reports on pending tasks and case status.

The Handover Executive acts as the main point of contact between the developer and the client during the handover phase.- Inspect properties to ensure they meet quality standards and are free of defects.- Handel any queries, concerns, or complaints from clients.- Identify and address any final issues or snags before handover.- Keep detailed records of the handover process and report on the status of the manager.Pre-Handover Coordination· Ensure that all legal and regulatory paperwork is in order (e.g., title deeds, contracts, and certificates of compliance).· Arrange for a pre-handover inspection to ensure the property is in good condition and ready for transfer. This can include checking for construction defects, repairs, or incomplete work.· Work with construction, maintenance, and cleaning teams to ensure that the property is fully prepared for handover.Prepare necessary documents, keys, warranties, handover Kit and user manuals for the Owners.Handover Process· Accompany the owner during the final inspection of the property. Address any concerns or issues raised during the inspection.· Complete all necessary documentation to formally hand over the property. This could include signing handover documents, Formalities, snagging and rectification reports.· Resolve any last-minute issues or concerns, such as minor repairs, cleaning, or missing fixtures.Post-Handover· Ensure that the owners are informed about any warranties, maintenance, or necessary repairs that are covered after handover by DLP.· coordinate with the property management team to ensure the smooth transition of maintenance or operational responsibilities after the handover.· Report any issues or delays in the handover process to senior management or handover manager.· Provide feedback on the handover process to improve efficiency and client satisfaction for future transactions.Obtain a Google review from the client to ensure that the client is satisfied

Duties And ResponsibilitiesJob Summary:The Receptionist serves as the first point of contact for our company, providing excellentcustomer service and administrative support. This role is essential in creating awelcoming environment for clients, visitors, and employees.The role requires interaction with clients and visitors, addressing complaints, schedulingappointments, and providing administrative support along with attending Sales Events,taking Positive Google Reviews and making sure the area is always clean and tidy.Key Responsibilities:• Greet and assist visitors and clients in a professional and friendly manner.• Manage appointment scheduling and maintaining a clean and tidy reception area.• Perform administrative tasks such as filing, data entry, and document preparation.• Handle incoming and outgoing mail and packages.• Maintain office supplies and inventory.• Coordinate with other departments as needed to support daily operations.• Uphold company policies and procedures while maintaining confidentiality.• Encouraging and guiding clients to share their feedback through Google reviews.

Handle inbound and outbound calls efficiently while maintaining a professional demeanor, ensuring customer satisfaction at every interaction.Diagnose customer issues by asking targeted questions, providing tailored solutions, and guiding customers through troubleshooting processes.Upsell and cross-sell products or services based on customer needs while adhering to ethical standards and company policies.Document all customer interactions accurately in the CRM system to ensure seamless follow-up and track recurring issues.Respond promptly to customer inquiries via multiple channels, including phone, email, and chat, ensuring timely resolution.Maintain an up-to-date knowledge of company products, services, and promotions to provide accurate information and support.Collaborate with team members and departments to resolve complex customer issues and improve service delivery.Participate in training sessions and workshops to enhance product knowledge and customer service skills.Monitor and analyze call metrics to identify areas for personal improvement and contribute to overall team performance.Provide feedback and suggestions to management regarding customer trends and potential operational improvements.

AAs a Customer Relation Manager in the real estate sector, you will be responsible in building and maintaining strong relationships with clients, respond to the clients inquiry in timely manner, solving clients issue in most efficient and effective manner, develop strategies that’s meet Reportage goals and objectives, maintain strong relationship with governmental entities and authorities, foster cash collection in order to maintain strong financial position and enable Reportage meet its financial obligation as its come due ,monitor customer compliant and ensure the solutions provided meet Reportage and client interest, and monitor the call center agents to ensure providing accurate, complete, concise and efficient information to Reportage clients along with monitoring handover process.Responsibilities & Duties:Building strong relationships with clients and establishing trust. Understanding client requirements and providing accurate, complete, and efficient information.Maintaining regular communication with clients to verify their satisfaction regarding the information provided from CRM department Providing exceptional customer service and addressing client concerns promptly.Monitoring clients complaints and ensuring the solution provided meet Reportage and client interest.· Monitoring clients’ inquiries through different channels (Phone/ email/ in person) and ensuring the CRM staff provide the services in most effect and effective manner.Develop cash collection foster strategy that enable meets Reportage financial obligation as its come due.Develop advance payment strategy.Create Customer care response strategy to respond to client inquires in timely manner. Develop ongoing and strong relationship strategy with external and internal stakeholders (Governmental entity, clients, management, and Reportage different departments). Monitor cash collection process.Ensure timely collection of due amounts. Supervise, train, and mentor CRM Staff, providing guidance and support to enhance their performance and development.Foster a culture of continuous learning and collaboration within the customer care team by sharing experiences, best practices, and solutions to common challenges. Ensure seamless customer experience across all touchpoints, from property inquiries to after-sales services.Ensuring the team is performing their duties and responsibilities according to Reportage policy and procedure and UAE law.Managing clients inquires generated through various channels (online, referrals, etc.).Promptly and effectively following up with Reportage Clients.Qualifying leads and identifying their specific needs and preferences.Maintaining accurate and up-to-date client information in the CRM system.Tracking client interactions and activities.Analysing CRM data to identify trends.Generating reports on cash collection, Clients inquires response “timeline”, Call Centre performance, Handover process and registration units/ projects in the governmental authorities.Qualifications Requirements:Bachelor’s degree in business administration, Real Estate, or a related field7 + years of experience in CRM, Facility Management, or Ownership Association.Deep understanding of the UAE real estate market.Excellent analytical and problem-solving skills Excellent Communication and interpersonal skillsStrong understanding of CRM software and related technologies.Excellent organizational and time management skillsFluency in English is requiredKnowledge of real estate laws, procedures, and market trends (preferred)Will Consider Customer Relationship Manager only.