Oversee the entire document lifecycle, from creation and version control to archival and disposal, guaranteeing data integrity and security within the finance department.Manage and maintain the financial document filing system, ensuring all records are accurately stored, easily retrievable, and compliant with company policies and regulations.Process and track invoices, purchase orders, and other financial documents, ensuring timely and accurate data entry into accounting systems.Coordinate with various departments to gather, review, and distribute financial documents, facilitating smooth communication and collaboration.Implement and enforce document control procedures, ensuring adherence to established standards and promoting best practices within the team.Conduct regular audits of financial documents to identify and rectify errors, discrepancies, and compliance issues promptly.Assist in the preparation of financial reports and presentations by compiling and organizing relevant documentation.Provide training and support to staff on document control procedures, promoting understanding and adherence to established protocols.Utilize document management software to streamline workflows, improve efficiency, and enhance accessibility of financial records.Maintain confidentiality of sensitive financial information, upholding the highest ethical standards and data protection protocols.

Duties And ResponsibilitiesJob Summary:The Receptionist serves as the first point of contact for our company, providing excellentcustomer service and administrative support. This role is essential in creating awelcoming environment for clients, visitors, and employees.The role requires interaction with clients and visitors, addressing complaints, schedulingappointments, and providing administrative support along with attending Sales Events,taking Positive Google Reviews and making sure the area is always clean and tidy.Key Responsibilities:• Greet and assist visitors and clients in a professional and friendly manner.• Manage appointment scheduling and maintaining a clean and tidy reception area.• Perform administrative tasks such as filing, data entry, and document preparation.• Handle incoming and outgoing mail and packages.• Maintain office supplies and inventory.• Coordinate with other departments as needed to support daily operations.• Uphold company policies and procedures while maintaining confidentiality.• Encouraging and guiding clients to share their feedback through Google reviews.

The Handover Executive acts as the main point of contact between the developer and the client during the handover phase.- Inspect properties to ensure they meet quality standards and are free of defects.- Handel any queries, concerns, or complaints from clients.- Identify and address any final issues or snags before handover.- Keep detailed records of the handover process and report on the status of the manager.Pre-Handover Coordination· Ensure that all legal and regulatory paperwork is in order (e.g., title deeds, contracts, and certificates of compliance).· Arrange for a pre-handover inspection to ensure the property is in good condition and ready for transfer. This can include checking for construction defects, repairs, or incomplete work.· Work with construction, maintenance, and cleaning teams to ensure that the property is fully prepared for handover.Prepare necessary documents, keys, warranties, handover Kit and user manuals for the Owners.Handover Process· Accompany the owner during the final inspection of the property. Address any concerns or issues raised during the inspection.· Complete all necessary documentation to formally hand over the property. This could include signing handover documents, Formalities, snagging and rectification reports.· Resolve any last-minute issues or concerns, such as minor repairs, cleaning, or missing fixtures.Post-Handover· Ensure that the owners are informed about any warranties, maintenance, or necessary repairs that are covered after handover by DLP.· coordinate with the property management team to ensure the smooth transition of maintenance or operational responsibilities after the handover.· Report any issues or delays in the handover process to senior management or handover manager.· Provide feedback on the handover process to improve efficiency and client satisfaction for future transactions.Obtain a Google review from the client to ensure that the client is satisfied

Admin – Back Office (Handover Operations)Job Description:Position Summary:We are seeking a dedicated and detail-oriented Admin – Back Office professional to manage and oversee the handover operations process. This role requires strong coordination, documentation handling, and client communication skills. The ideal candidate will ensure all handover tasks comply with company policies and are completed in a timely and organized manner.Key Responsibilities:Oversee and manage the day-to-day administrative operations of the unit handover process.Handle client inquiries through multiple communication channels (phone, email, WhatsApp, etc.).Circulate and manage email communications related to handover.Ensure all supporting documents are complete and aligned with handover procedures.Maintain an organized filing system; scan and upload all relevant documents to shared folders.Coordinate signatories from higher management for letters, contracts, and documentation.Monitor and review project task logs, ensuring accurate updates and documentation.Follow up with the collection team regarding outstanding payments and unit handovers.Coordinate issuance of NOCs with relevant departments.Collaborate with internal teams such as Sales Admins, Collection, and Authority departments to resolve client issues and enhance service quality.Ensure compliance with company policies, procedures, and legal requirements.Generate and present reports on pending tasks and case status.

Oversee and process commission structures and payments for the sales team.Ensure accuracy in commission calculations and resolve discrepancies.Prepare commission breakdowns, pay reports, collect and verify invoices from third parties (brokers) , maintain ledger for sales and brokersWork closely with the finance and sales teams to streamline commission policies.Handle intense situations and negotiations with a strong personality and problem-solving mindset.Prepare reports and provide insights to senior management on commission-related matters.Maintain compliance with company policies and industry regulations.

A Customer Service Executive in real estate development is responsible for creating positive experience for clients and upholding the company's reputation are essential aspects of customer service. This is achieved through effective client interaction, which includes addressing concerns, disseminating information, resolving problems, and managing relationships.Oversee customer service Operations:· Prepare, manage and help clients understand and complete necessary paperwork related to transactions, such as contracts, applications, cancellation, transfer, registration and property handover documents etc. which will be prepared by us in customer service.· Issuing NOC for the units at the handover stage to resale. Or for Mortgage applying purpose.· Track all communications with clients, maintain an organized database, and provide management with regular status reports.· Conduct follow-up calls or emails to check on client satisfaction after transactions or services have been rendered. Gather feedback to improve service delivery and client experience.· Prepare documentation for transactions, such as agreements. (cancellation- termination -registration -transfer -resale).and adhere to the company policy.· Build and maintain strong relationships with clients by understanding their needs, preferences, and requirements regarding properties.· Address and resolve client complaints in a timely and professional manner. This may include issues related to property concerns, contract misunderstandings, or service delays.· Ensure that all customer interactions, preferences, and issues are accurately documented in the CRM system for easy access and tracking.Maintain communication with clients, providing them with updates on property availability, status of inquiries, or any changes related to their interests.Customer Inquiries and Support:· Responding to Inquiries: Act as the focal point of contact for clients, addressing questions related to real estate services, also customer service acting as an interface from the client to contact any interior department.Provide Property Information: Share detailed information about properties, including specifications, amenities, availability, and location advantages.Communication· Responding to client inquiries through phone, E-mail & WhatsApp and in-person meetings and maintaining client relationships· Implementing day-to-day operations of customer service, ensuring compliance with policies and regulations.· Providing information and guiding clients through the legal procedures of cancelling, transfer ownership, termination, and registration in accordance with relevant regulations (DLD – ADM – ADGM).· Resolving any issues or concerns raised by clients in a timely and professional manner.Provide efficient and courteous customer service to clients in all aspects.compliance · Ensure customer satisfaction and provide professional customer support.· Provide accurate, valid and complete information by using the right methods/tools.· Ensuring that the customer is satisfied with services by handling complaints and inquiriesEnsuring that customer email replied on time and client get feedback on time.Collaboration· Collaborate with other departments (authorities, collection, handover) to align processes and ensure streamlined operations.· Work well with others (Team members) and help foster a supportive work environment - Work closely with other departments, (collection department, Finance department, legal department, etc.) to address client issues and improve customer service processes.· Handle the transfer, termination and cancellation request received from clients and/or internal department and sections.· Performing the duties and responsibilities according to Reportage policy and procedures and UAE law.· Performing all the client inquiries in a timely manner.· Collaborate with Authority, collection, finance, commission and legal in handling the clients inquiries.· Submit the work to senior/ manager customer care to verify the accuracy and completeness.· Verifying the conditions for each inquiries and check the eligibility for the inquires.Report Generation· Reports on problems that have a significant impact on the overall goals of the company to the customer service.Address and resolve client concerns, complaints, or service issues promptly and effectively. Liaise with various internal departments (sales, finance, legal, etc.) to resolve issues and communicate resolutions to clients. Document customer interactions and maintain records of issues and resolutions.

Handle inbound and outbound calls efficiently while maintaining a professional demeanor, ensuring customer satisfaction at every interaction.Diagnose customer issues by asking targeted questions, providing tailored solutions, and guiding customers through troubleshooting processes.Upsell and cross-sell products or services based on customer needs while adhering to ethical standards and company policies.Document all customer interactions accurately in the CRM system to ensure seamless follow-up and track recurring issues.Respond promptly to customer inquiries via multiple channels, including phone, email, and chat, ensuring timely resolution.Maintain an up-to-date knowledge of company products, services, and promotions to provide accurate information and support.Collaborate with team members and departments to resolve complex customer issues and improve service delivery.Participate in training sessions and workshops to enhance product knowledge and customer service skills.Monitor and analyze call metrics to identify areas for personal improvement and contribute to overall team performance.Provide feedback and suggestions to management regarding customer trends and potential operational improvements.

AAs a Customer Relation Manager in the real estate sector, you will be responsible in building and maintaining strong relationships with clients, respond to the clients inquiry in timely manner, solving clients issue in most efficient and effective manner, develop strategies that’s meet Reportage goals and objectives, maintain strong relationship with governmental entities and authorities, foster cash collection in order to maintain strong financial position and enable Reportage meet its financial obligation as its come due ,monitor customer compliant and ensure the solutions provided meet Reportage and client interest, and monitor the call center agents to ensure providing accurate, complete, concise and efficient information to Reportage clients along with monitoring handover process.Responsibilities & Duties:Building strong relationships with clients and establishing trust. Understanding client requirements and providing accurate, complete, and efficient information.Maintaining regular communication with clients to verify their satisfaction regarding the information provided from CRM department Providing exceptional customer service and addressing client concerns promptly.Monitoring clients complaints and ensuring the solution provided meet Reportage and client interest.· Monitoring clients’ inquiries through different channels (Phone/ email/ in person) and ensuring the CRM staff provide the services in most effect and effective manner.Develop cash collection foster strategy that enable meets Reportage financial obligation as its come due.Develop advance payment strategy.Create Customer care response strategy to respond to client inquires in timely manner. Develop ongoing and strong relationship strategy with external and internal stakeholders (Governmental entity, clients, management, and Reportage different departments). Monitor cash collection process.Ensure timely collection of due amounts. Supervise, train, and mentor CRM Staff, providing guidance and support to enhance their performance and development.Foster a culture of continuous learning and collaboration within the customer care team by sharing experiences, best practices, and solutions to common challenges. Ensure seamless customer experience across all touchpoints, from property inquiries to after-sales services.Ensuring the team is performing their duties and responsibilities according to Reportage policy and procedure and UAE law.Managing clients inquires generated through various channels (online, referrals, etc.).Promptly and effectively following up with Reportage Clients.Qualifying leads and identifying their specific needs and preferences.Maintaining accurate and up-to-date client information in the CRM system.Tracking client interactions and activities.Analysing CRM data to identify trends.Generating reports on cash collection, Clients inquires response “timeline”, Call Centre performance, Handover process and registration units/ projects in the governmental authorities.Qualifications Requirements:Bachelor’s degree in business administration, Real Estate, or a related field7 + years of experience in CRM, Facility Management, or Ownership Association.Deep understanding of the UAE real estate market.Excellent analytical and problem-solving skills Excellent Communication and interpersonal skillsStrong understanding of CRM software and related technologies.Excellent organizational and time management skillsFluency in English is requiredKnowledge of real estate laws, procedures, and market trends (preferred)Will Consider Customer Relationship Manager only.