1. Vessel Dispatching Deploying ITVs and point of work allocation, to ensure earliest completion of vessel operations.Monitoring quay commander to avoid QC clashes, crane work queues and sequence of containers for loading and discharge. Ensure delays and container updates are done by hatch clerks. 2. Yard DispatchingEquipment allocation in the yard by CHE range allocation.Ensure QC lanes are dispatched for discharge containers without delay, and the QC lanes are placed with maximum loading boxes to avoid idle STS.Ensure road queue is served on FIFO basis, as well as best Truck-and-Transaction turn times.3. CommunicationAlign with vessel and yard supervisors for appropriate crane allocation.Effectively communicate with vessel planners and RTG operators to ensure smooth and timely operations.

1. Vessel Dispatching Deploying ITVs and point of work allocation, to ensure earliest completion of vessel operations.Monitoring quay commander to avoid QC clashes, crane work queues and sequence of containers for loading and discharge. Ensure delays and container updates are done by hatch clerks. 2. Yard DispatchingEquipment allocation in the yard by CHE range allocation.Ensure QC lanes are dispatched for discharge containers without delay, and the QC lanes are placed with maximum loading boxes to avoid idle STS.Ensure road queue is served on FIFO basis, as well as best Truck-and-Transaction turn times.3. CommunicationAlign with vessel and yard supervisors for appropriate crane allocation.Effectively communicate with vessel planners and RTG operators to ensure smooth and timely operations.

Responsible for recording and maintaining cargo/vessel planning data records in TOS, and quality outputs by prompt processing and verification of data received from the Shipping lines, agents, and port community systems. Organise all necessary changes in TOS data to ensure data proper integrity and use EDI to varying degrees.Provide prompt and timely resolutions during EDI posting to terminal IT and/or customers for proper solution/correction.Prepare and submit to the Planning Supervisor, team colleagues and OCC management, the check list of executed cargo planning and data input activities.Post different type of EDIs into TOS, and ensure errors are cleaned and discrepancies resolved for a proper data handover for vessel planning.Check and correct vessel statistics in TOS if required and send TDR/PBA reports internally.Tally discharge/load and accurately verify all special movements.Ensure an error free billing process.

Execute Marketing and Communications duties in accordance with directions from the CMATK Commercial management on sales and marketing data management.Work closely with the Sales and Marketing function, for the effective analysis of Commercial Terminal performance on all services.Responsible to deliver and execute plans relating to the company's communication, social media and promotion strategies.Timely compilation of weekly/quarterly volumes and performances for CMATK via various presentation formats.Actively lead social media promotions on LinkedIn and other relevant platforms, for the company.Collate and share with the Commercial Management, regular communication and updates on UAE port developments, the economy and market developmentsReceive customers at CMA Terminals Khalifa Port and organise their agenda/port tour schedules as required.Act as a trustful back-up for the sales and commercial teams in their absence and respond to customer queries.Co-ordinate for necessary approvals from HO Communications management in case required.

Responsible for the effective implementation of services offered to the clients of CMA Terminals Khalifa Port, to achieve predetermined targets and budgets and execute duties in accordance with instructions received from the Commercial management.Ensure prime sales-coverage and contact with customers to promote the company.Meet sales strategies as directed by the Commercial Department which will be dynamic and requires adaptability.Ensure sales processes and standards are adhered to and met with – viz: territory Management, customer segmentation, business communication, sales force automation as applicable.Participate and promote the set-up of commercial strategies to develop new customers portfolio in using the company's services.Resolves customer complaints and queries on Commercial matters which could impact business.Generate sales inquiries and engage appropriate parties such as Shipping Line, Customs, Intermodal to reach the overall goal of improving EXIM volumes for the container terminal.Assist the Finance team in recovering any over dues from customers.Regularly reporting to the Commercial Management on market updates and competition actions.Promote intermodal options for customers and receive customers at terminals for business and promotion objectives.Contribute and engage with the marketing and communications team for market intel and reports, as needed by the Management.

· Preparing customer invoices and accounting statements; researching and investigating discrepancies in invoices to determine the accuracy of charges.· Processing accounts and incoming payments and matching payments to invoice numbers, in compliance with financial policies and procedures.· Facilitating invoice payments by sending bill reminders and contacting clients and attending to all billing / payment inquiries.· Managing the Accounts Receivable ledger and Accounts Receivable files and reconciling the AR ledger to ensure that all payments are accounted for and properly posted.· Producing daily / weekly / monthly financial and management reports.· Generating financial statements and reports, detailing accounts receivable status and assisting with general financial management and analysis.

Assist the QHSE Manager in implementing Quality, Health & Safety policies and practices at all applicable areas and keep up to date with all relevant changes in standards and initiatives, including national and international standards, and ensure compliance. Ensure necessary environmental projects are taken to reduce the energy consumption and minimization of environmental footprints.Assist the QHSE Manager to plan and conduct safety, behaviour and skill-based training programs for Management, Employees and contract workers, as well as Toolbox Talks and QHSE meetings on site.Organise the Shift activities pertaining to QHSE in coordination with other departments.Monitor the timely submission of Incident Investigation Reports, and advise and assist investigators for serious incidents to review quality of investigations, trend analysis and organization of regional de-briefs to avoid occurrence. Advise management to achieve continual improvements on all aspects of HSE and related training of personnel.Provide advice and support to line management for conducting risk assessments and implementing appropriate control measures on operational risks. Ensure QHSE integration with SOPs & WI (Standard Operating Procedures and Work Instructions).Assist QHSE Manager during Internal and External Audits of IMS and other ISO Management Systems certification audits to achieve continual improvement.Support the QHSE team in conducting onsite audit and inspections to critically review current practices and standards by organizing best-practice familiarization and peer reviews around safety, operations and engineering aspects.Assist the QHSE Manager in implementation of Fire Safety related norms and ensure upkeep of all Fire Safety appliances, to prevent fire incidents and Loss prevention techniques at all work locations.Monitor and ensure the availability and upkeep of all safety-critical emergency devices, through regular mock drills and upkeep of all emergency procedures.

Responsible for control and co-ordination of all yard and gate operational activities within the container terminal.Effectively deploy staff during shifts, in accordance with the terminal shift plan and staff rosters.Check yard equipment status with the technical teams to ensure operations are aligned and avoid any delays.Provide support to yard/gate/vessel and planning teams, ensuring optimized operations, with effective utilization of equipment by maintaining a safe environment.Conduct toolbox talks for Yard Operator personnel, on overall operation and outcomes expected.Check in/out drivers at the window to facilitate inbound or outbound truck transactions.Maintain and input accurate records of all inbound and outbound trucks.Maintain accurate system records and timely updates, on container damage, seal info, IMO and relevant activities. Work with the Operational teams to prioritize and avoid gate congestion, early turn-around of trucks.Answer incoming phone calls from drivers to clear the exceptions at the earliest without affecting the gate traffic.

Develop plans for organizing all matters related to warehouses operations (raw materials, final product, in-process product, and storage spaces),Ensure adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory control in accordance to entry and exit.To stock check on a continuous basis, and maintain accurate stock records, on the computer system or as otherwise directed by the Company.To ensure, as far as possible, that consumable items do not go below minimum stockholding, and/or to report if this happens.To identify stock purchases for procurement, and to raise purchasing requisitions for same.To supervise and control the issuing and receiving of tools, spares, fuel, lubricants and other stock items on a day-to-day basis, and be responsible about their safety, serviceability, and cleanliness.To operate the stores fork lifter for shifting and storing of stock purposes within the stores/warehouse area.To check all “goods received” and updating of records in accordance with original purchase orders.To daily refuel yard equipment and keep accurate and clear written records of fuel issues to each machine as directed by superiors.To ensure that the Company’s stores procedures are rigorously adhered to.To carry out other stores duties as may reasonably be requested by the Departmental Manager or his delegate.Report any accidents, unsafe practices, environmental incidents and conditions encountered in workplace promptly.Follow Health, Safety & Environment policy and procedures are observed as well as all relevant safety standards are adhered.Contribute to the continuous improvement process and to the meeting of business objectives.Inform superior as soon as possible, if any general or specific task cannot be performed adequately or timely due to influences beyond your control.

Responsible for installing electronic components using welding equipment and hand tools,Act as a technical expert on electromechanical issues, responsible for the follow up of one fleet of equipment.Perform troubleshooting tasks, preventive and corrective maintenance tasks on equipment and substations.Test the performance of electromechanical parts, using test instruments such as oscilloscopes or electronic voltmeters.Review technical documents for work planning, and prepare written documentation of electromechanical test results, as well as analyse and record test results, prepare written documents.Responsible for the follow-up of a fleet of equipment as defined by workshop manager.Ensure database is kept up to date and KPI’s are on target.Follow Health, Safety & Environment policy and procedures are observed as well as all relevant safety legislation and the provisions of the relevant local laws. Contribute to the continuous improvement process and in the meeting of business objectives. This includes providing suggestions and input to changes and improvements in all policies and procedures.

Perform highly skilled electrical maintenance work (as required) in all Equipment on Terminal and diagnose faults and malfunctions, troubleshooting to perform required repairs, and provide an estimate of repair (and/or replacement) costs.Plan, organise, schedule and control repairs, preventive and corrective maintenance of all equipment including substations, cranes and RTG and low, medium and high voltage Equipment including spreaders used.Manage all Equipment maintenance operations through official software, making sure accurate data is available for the calculation and monitoring of KPIs (Key Performance Indicators) required by corporate management in support of the Planning Department.Ensure the record keeping of all Equipment data, technical characteristics, drawings, electrical consumption per equipment and maintenance manuals, spare parts catalogues, corrective and preventive maintenance tasks, either in physical or in electric format.Work closely with the Operations team, to have the required Equipment available for operations and in planning and executing the future related investments in co-operation with the Planning Department.Assure completion of assigned maintenance and repair tasks by monitoring daily work progress, inspecting work performance and providing corrections of any deficiencies as necessary, redirecting work efforts to meet critical and/or necessary work requirements to meet assigned completion targets.Assist with the development of a competent and efficient Electrical maintenance work force by training departmental personnel (as necessary)Perform highly skilled Electrical maintenance work (as required) in all low, medium and high voltage Equipment on Terminal and diagnose faults and malfunctions, troubleshooting to perform required repairs, and provide an estimate of repair (and/or replacement) costs.Inspect and oversee cranes Equipment and low, medium and high voltage Equipment to coordinate the maintenance and resources with the workshopFollow up and recording of the cranes Equipment low, medium and high voltage Equipment certifications in softwareAssign and supervise a team of electrical technicians; Propose process improvements and trains/mentor the team on detailed procedures & on the safe operation of equipment and toolsConduct periodic inspections and giving on-site supervision to hazardous or unusual work assignments ensures availability of equipment, materials and supplies.

Perform highly skilled mechanical maintenance work on all terminal equipment and diagnose faults and malfunctions, troubleshooting to perform required repairs and provide an estimate of repair (and/or replacement) costs.Perform repair, preventive and corrective maintenance of all equipment including container handling equipment (STS, RTG, front lifts, reach stackers, tractors, etc.) and work machines (fork lifts, sweepers, water & fuel carrying trucks, etc.) and light vehicles (pick-up trucks, mini vans, mini buses, passenger cars).Manage all equipment maintenance operations through official software, making sure accurate data is available for the calculation and monitoring of KPIs (Key Performance Indicators) required by corporate management in support of the Planning Department.Ensure the records keeping of all equipment data, technical characteristics, drawings, service and maintenance manuals, spare parts catalogues, corrective and preventive maintenance tasks, either in physical or in electric format.Assure the completion of assigned maintenance and repair tasks by monitoring daily work progress, inspecting work performance and providing corrections of any deficiencies as necessary, redirecting work efforts to meet critical and/or necessary work requirements to meet assigned completion targets.Assist with the development of a competent and efficient mechanical maintenance work force by training departmental personnel (as necessary)Plan and schedule daily and weekly maintenance activities in coordination with the Work Management Center, and supervising the performance of emergency and routine mechanical maintenance.Assist in the development of mechanical maintenance work through training for technicians.Perform highly skilled mechanical maintenance works in installation, operation, maintenance and modificationMonitor the use of supplies and materials, estimating future use of materials, ordering those supplies and equipment, and distributing supplies/materials and equipment as required,Apply safety regulations and rules and work conditions.Assign and supervise a team of mechanics; Propose process improvements, train and guide subordinates on detailed procedures, on the safe operation of equipment and tools.Conduct periodic inspections and giving on-site supervision to hazardous or unusual work assignments ensures availability of equipment, materials and supplies.

Responsible for the follow-up of a fleet of equipment as defined by Engineering Department.Keep up the servicing of all terminal equipment (STS cranes, RTG cranes, reach stacker, empty handler, Terminal Trucks), with different working systems.Identify deficiencies in mechanical processes and developing improvements.Ensure that the allocated fleet of equipment is in good and safe working condition.Assist with planning of works to be carried out as per the number of work orders outstanding and waiting PM scheduling.Ensure database is kept up to date and KPI’s are on target.Create job plans and procedures in Maximo to simplify and standardize the job execution.Create PM for new equipment in the system & implement preventive and corrective maintenance.Support in house engineering teams and subcontractor as regards to planning of maintenance activities and provide on-going training and expertise as and when necessary.Monitor KPIs for its fleet of equipment and proactively address issues in order to sustain and improve KPIs within the benchmarks as established by the company.Prepare budgets for the equipment categories and ensure that running costs on a monthly basis do not exceed agreed thresholds.Ensure that Subcontractors work on the equipment is carried as per requirement and contract regarding quality, period and costs.Review PM maintenance schedules on an ongoing basis when and where required in order to ensure that maintenance program is dynamic and is updated according to the changing operational scenarios within which the equipment is operating.

Manage and oversee the daily operations of the accounting department including Accounts Payable and Receivables, General Ledger, Payroll and Utilities, Revenue and expenditure variance analysis, Capital assets reconciliations, Fixed asset activity and Tax Compliance.Prepare timely and accurate financial statements in accordance with requirements.Establish and enforce proper accounting methods, policies and principles.Coordinate and complete annual audits, and file accurate and timely tax returns. Establish and maintain fiscal files and records to document transactions.Improve systems and procedures and initiate corrective actions.Assign projects and direct staff to ensure compliance and accuracy.Meet financial accounting objectives.

Support the QSSE Director in implementing QSSE policies and practices in line with national and international standards, and ensure compliance to QHSSE related legal compliance, including the management of Fire Safety, Loss prevention techniques and emergency response systems. Ensure necessary environmental projects are taken to reduce the energy consumption and minimization of environmental footprints.Implement a Training Need Analysis process and conduct necessary trainings for Management, Employees and contract workers.Manage the Shift activities pertaining to QSSE in-coordination with other departments.Monitor the timely submission of Incident Investigation Reports and advise and assist investigator for serious incidents to review quality of investigations, trend analysis and organization of regional debriefs to avoid occurrence, as well as suggest continuous improvement recommendations, on all aspects of QHSSE related training of personnel.Plan and organise effective and timely delivery of Toolbox Talks and QHSSE meetings, as well as share advice to line managers in conducting risk assessments and implementing appropriate control measures to minimise and manage any operational risks.Organise effective QHSSE integration with SOPs & WI (Standard Operating Procedures and Work Instructions), whilst also ensuring Internal & External Audits of IMS and other ISO Management Systems certification audits to achieve continual improvement.Assist and ensure the line management for conducting onsite audit and inspection to critically review current practices and standards by organizing best practice familiarization and peer reviews around safety, operations and engineering aspects.Monitor and ensure the QHSSE critical emergency devices are always in top working conditions, conduct regular mock drills and manage the upkeep of all emergency procedures.Assist the QSSE Director with budget processes, and all periodical reports for the leadership and management, as well as Safety Committees and relevant government authorities.Ensure all incidents and accidents are thoroughly investigated and the preventive and corrective actions are implemented within the given timelines.

Hold overall responsibility of the Planning department, to ensure efficient allocation of equipment and personnel to meet the daily operational requirements and ensure a service delivery in line with customer expectations.Responsible for all aspects of ship planning, yard planning and crane/equipment allocation, in close liaison with the Terminal management.Lead and involve concerned participants at the daily meetings, along with internal and external stakeholders, to improve operational and system processes mainly focussed on key responsibilities of berthing prospects and yard strategy in alignment with the Commercial team.Lead and manage the improvement and achievement of targets and KPIs relating to vessel and gate productivity.

Operates the assigned vehicle(s) in a safe and courteous manner.Performs within the lines of the traffic regulations as stipulated by the relevant authorities.Reads and interprets maps, driving directions and road signs, to plan the most efficient route service for employees and guests.Presents a generic safety briefing to passengers, prior to each trip departure, and provides excellent customer service by interacting professionally with clients.Keeps the assigned vehicle(s) clean inside and outside, and manages the vehicle maintenance, incident/accident/fine/vehicle condition reports and other records that are requested from the management.Performs minor maintenance tasks on assigned vehicle(s), and coordinates the schedule for major or periodic vehicle maintenance, as required.Fuels the assigned vehicle(s), and performs other related tasks as assigned.

Assist the QHSE Manager in implementing Quality, Health & Safety policies and practices at all applicable areas and keep up to date with all relevant changes in standards and initiatives, including national and international standards, and ensure compliance. Ensure necessary environmental projects are taken to reduce the energy consumption and minimization of environmental footprints.Assist the QHSE Manager to plan and conduct safety, behaviour and skill-based training programs for Management, Employees and contract workers, as well as Toolbox Talks and QHSE meetings on site.Organise the Shift activities pertaining to QHSE in coordination with other departments.Monitor the timely submission of Incident Investigation Reports, and advise and assist investigators for serious incidents to review quality of investigations, trend analysis and organization of regional de-briefs to avoid occurrence. Advise management to achieve continual improvements on all aspects of HSE and related training of personnel.Provide advice and support to line management for conducting risk assessments and implementing appropriate control measures on operational risks. Ensure QHSE integration with SOPs & WI (Standard Operating Procedures and Work Instructions).Assist QHSE Manager during Internal and External Audits of IMS and other ISO Management Systems certification audits to achieve continual improvement.Support the QHSE team in conducting onsite audit and inspections to critically review current practices and standards by organizing best-practice familiarization and peer reviews around safety, operations and engineering aspects.Assist the QHSE Manager in implementation of Fire Safety related norms and ensure upkeep of all Fire Safety appliances, to prevent fire incidents and Loss prevention techniques at all work locations.Monitor and ensure the availability and upkeep of all safety-critical emergency devices, through regular mock drills and upkeep of all emergency procedures.

The Shift Manager is responsible to oversee the terminal operations during the assigned shift, whilst managing overall safe, efficient and productive operations. This role is based at the Khalifa Port in Abu Dhabi.Areas of expertise and related responsibilities:1. Operational Oversight· Supervise and coordinate the activities of terminal personnel, including crane operators, equipment operators, lashers and clerical staff, to ensure smooth operations.· Monitor vessel loading and unloading activities, yard operations, gate operations and other terminal activities to maintain productivity and meet performance targets.· Make real-time decisions and adjustments to optimize resource utilization, minimize delays and address operational challenges.2. Safety and Compliance· Enforce safety protocols, procedures and regulations to maintain a safe working environment for all terminal personnel.· Conduct safety briefings and toolbox talks to promote safety awareness and ensure compliance with safety standards.· Investigate and report any accidents, incidents or near misses, and implement corrective actions to prevent re-occurrence.3. Customer Service and Stakeholder Relations· Serve as the primary point of contact for vessel operators, shipping lines, freight forwarders and other stakeholders during the shift.· Address customer inquiries, concerns and requests, promptly and professionally, ensuring a high level of customer satisfaction.· Collaborate with internal departments, such as planning, maintenance and administration, to coordinate activities and resolve issues.4. Personnel Management:· Supervise and mentor terminal staff, providing guidance, coaching and feedback to enhance performance and development.· Manage shift schedules, assignments, and workload distribution to ensure adequate coverage and staffing levels.· Conduct performance evaluations, recognize achievements, and address performance issues as needed.5. Reporting and Documentation:· Maintain accurate records of shift activities, including productivity metrics, equipment utilization and manpower allocation.· Prepare shift reports, incident reports and other documentation as required by company policies or regulatory requirements.· Analyse operational data and performance indicators to identify trends, areas for improvement and opportunities for optimization.

The Roster Assistant will provide essential support in creating, maintaining and optimizing employee rosters across various departments, by keeping track of and input employee availability, time-off requests and other relevant information into scheduling software or tools.Communicate with department managers to gather information on staffing needs, schedule preferences, and try to resolve any scheduling constraints.Assist in monitoring and adjusting rosters as needed to accommodate changes in workload, employee availability, and any deviations from the schedule, ensuring compliance with company policies and procedures.Support communication with employees regarding their assigned shifts, schedule changes and any other relevant information. Assist in generating reports on roster performance, including metrics such as staffing levels, overtime hours, and labour costs.Collaborate with the Roster Manager to identify opportunities for process improvement and implement changes to enhance rostering efficiency and effectiveness.

Responsible for control and co-ordination of all yard and gate operational activities within the container terminal.Effectively deploy staff during shifts, in accordance with the terminal shift plan and staff rosters.Check yard equipment status with the technical teams to ensure operations are aligned and avoid any delays.Provide support to yard/gate/vessel and planning teams, ensuring optimized operations, with effective utilization of equipment by maintaining a safe environment.Conduct toolbox talks for Yard Operator personnel, on overall operation and outcomes expected.Check in/out drivers at the window to facilitate inbound or outbound truck transactions.Maintain and input accurate records of all inbound and outbound trucks.Maintain accurate system records and timely updates, on container damage, seal info, IMO and relevant activities. Work with the Operational teams to prioritize and avoid gate congestion, early turn-around of trucks.Answer incoming phone calls from drivers to clear the exceptions at the earliest without affecting the gate traffic.

Responsible for controlling and planning the complete yard process and allocations control for Gate Operations / Vesseldischarge / Vessel Loading / IMO segregation / Reefer Allocations ITT movement / M&R movement and other servicerequests, in order to achieve maximum productivity and efficiency with due consideration to inter-modal operations.1. Yard Allocations● Create allocations for Import and Export containers based on the berth proforma.● Control yard space allocation by service, nominated vessel, pod, equipment type, special handling (i.e. hazardous, temperature controlled etc.) for empty and loaded equipment.● Maintain a yard set up which supports the terminals productivity targets per quay crane operation and truck turn-times.2. Export Yard Planning● Create allocations for Export containers based on the berth proforma.● Gate in containers distributions according to equipment availability and meeting the set KPIs. ● Maintain a yard set up which supports the terminals productivity targets per quay crane operation and truck turn-times.● Control yard space allocation by service, nominated vessel, pod, equipment type, special handling (i.e. hazardous, temperature controlled etc.) for empty and loaded equipment.3. Import Yard Planning● Create allocations and take dynamic actions for the planning of import containers based on the berth proforma and delivery status, as per equipment availability.● Control yard space allocation by service, equipment type, special handling (i.e. hazardous, temperature controlled etc.) for empty and loaded equipment.4. Work Queue Delegation● Act as a focal point for yard planning activities, and ensure timely communication with the dispatchers for job fetching to satisfy Gate KPIs.● Ensure that equipment location information has 100% accuracy and integrity.

Responsible for all aspects of vessel stowage, and to review terminal performance and advantages by adjusting the plan for creating all load and discharge sequencing as well as creating crane splits and defining vessel work patterns. 1. Discharge PlanOnce EDI is finalized, plan the discharge containers in EC with proper sequencing satisfying operator convenience and productivity.Discharge queues to be checked for singles and split appropriately.Assign the queues to respective cranes ensuring Terminal performance.2. Loading PlanMatching of projections with movins from Central planner, and adjust the movins making sure on the early turnaround of vessels.Communicate with Central planner for approval and plan the loading containers with best pick up from yard.Check both yard sequence in yard and vessel to avoid operational disturbance and shifting.Ensure all special containers (IMO/ REEFER/ OOG/ BBK/45’ etc) are planned on appropriate position satisfying Central Planner instructions.3. EDIGenerating Pre-EDI for approval from CP and Vessel Master well in advance before berthing of vessel.Generating final EDI after completion to share with the line and master for acknowledgment before sailing.4. CWL & Quay CommanderAssigning both discharge and loading queues to cranes, upon crane availability and earliest turn-around of vessels.Queue split to differentiate singles clash to adjust quay commander and avoid operational delays.Document the scan/stowage on shared folders and print out for execution, as necessary.5. ReportingGenerate TDRs as required, and ensure all data is accurately recorded before billing process.Tally of discharge/load and special movements to be checked and verified.