Customer Service Jobs in UAE

Roles & Responsibilities 1. Zoho CRM Customization: Lead the customization of Zoho CRM to align with the digital marketing team's objectives, ensuring optimal functionality and user experience. 2. Data Management: Data entry, integration, cleansing, and maintenance within the CRM system, ensuring accuracy and completeness of customer information for effective marketing campaigns. 3. Campaign Integration: Collaborate with the digital marketing team to integrate CRM data seamlessly into marketing campaigns, enabling targeted and personalized communication with our audience. 4. Workflow Automation: Develop and implement workflow automation processes within Zoho CRM to streamline routine tasks, enhance efficiency, and improve overall team productivity. 5. User Training: Conduct training sessions for digital marketing team members on Zoho CRM functionalities, ensuring team members are proficient in utilizing the CRM tools effectively. 6. Reporting and Analytics: Generate and analyze CRM reports to provide insights into customer behavior, campaign performance, and other relevant metrics, enabling data-driven decision-making. 7. Continuous Improvement: Stay updated on Zoho CRM features and industry best practices, proposing and implementing enhancements to optimize CRM usage and support evolving digital marketing strategies. Desired Candidate Profile 1. Bachelor's degree in Marketing, Business, or a related field. 2. 1 to 2 years of hands-on experience with Zoho/Salesforce/Hubspot CRM. 3. Proven track record of successfully integrating CRM data into digital marketing campaigns to drive measurable results. 4. Familiarity with Google Analytics and web analysis tools. 5. Excellent communication and interpersonal skills for effective collaboration with cross-functional teams. 6. Detail-oriented with a focus on data accuracy and consistency. 7. Ability to adapt to a dynamic work environment and contribute proactively to process improvements.   If you meet these qualifications and are passionate about leveraging CRM technology to elevate digital marketing efforts, we encourage you to apply.

Roles & Responsibilities Supervising the front desk operations and ensuring smooth check-in and check-out processes for guests. Handling guest complaints and resolving issues in a timely and satisfactory manner. Training and mentoring front desk staff to provide excellent customer service and uphold hotel standards. Monitoring and managing room availability, reservations, and occupancy levels. Maintaining accurate records and reports related to guest services and front desk operations. Coordinating with other departments to ensure seamless guest experiences. Assisting in creating and implementing front desk policies and procedures. Ensuring compliance with health, safety, and security regulations. Assisting in budgeting and cost control measures for the front desk department. Keeping up-to-date with industry trends and developments to enhance guest experiences. Desired Candidate Profile Minimum education level of a high school diploma or equivalent. Preferred qualifications include a degree in hospitality management or a related field. At least 2-3 years of experience in a front desk or guest service role in a hotel. Certifications in hotel management or customer service are a plus. Preference for candidates with experience in luxury or upscale hotels. Fluency in English is required, additional languages are a plus.   Salary - 2200 - 2500 inclusive of all. No food and accommodation provided.

Roles & Responsibilities · Must always be well groomed. · To check the vehicles interior and exterior as per the Vehicle Check list while in and out the vehicle. · Follow road safety- traffic rules and regulations of UAE · To check the services due, registration expiry and salik tags and report to concerned department upon expiration. · To check the vehicle in clean and if not get it cleaned from cleaning section. · To report any defective or warning signs on vehicles, damaged baby seats, tyre damages, seatbelts to operations supervisors and get it rectified on time · Delivery and collection of vehicles from different locations and customers. Handling credit card machines as and when required · Follow Chauffer services standards trained and assist the customers as per LQA standards. · Wearing clean uniforms and ID/ RTA cards while on duty always maintaining grooming standards · Be punctual on duty, checking the duty schedule - pick up and drop off points and timings · Report any accidents and complaints caused as a result of their service failures to the Operations dept head · Divers working on different Contracts to be reported to be respective contract supervisors for their scheduled duty. Desired Candidate Profile · Able to Read, Write and Speak English. · Should hold a valid driving licenses. · Knowledge of UAE roads. · Age between 25- 50 years

Roles & Responsibilities Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees! We are currently recruiting Car Rental Sales Agents for our client based in Abu Dhabi Salary: AED 3,800 + Commission + Company Transportation Key Responsibilities: To handle daily confirmed/ pre-booked reservations & walk in clients. Opening & Closing of Rental Agreements Entering RA details into the TARS- RTA system on time. Coordinating with Airport drivers and Drivers’ Supervisors on shift to make sure vehicles are available on time at the parking bays 1 hour before the confirmed reservation timings. Checking the vehicle availability reports and off- hires to ensure confirmed vehicles are available at locations as per reservations. This is to avoid giving any upgrades or downgrade vehicles to customers during peak /off peak time. Daily coordination with Fleet Operations team Upgrades to be provided to the client if he/she is convinced and willing to pay for the difference. For downgrades the amount will be reimbursed in case the vehicle is not available for the confirmed reservation. This be then later be replaced with original vehicle once available. Making sure NRM movements are updated if in case vehicles are forwarded for service, accident repair, tyre / battery changes etc submit daily, weekly and monthly reports as per KPI’s set to achieve targets set for locations To make sure all procedures on the RA is followed while obtaining customer details before closing the RA and submitting to Accounts Dept. To offer only approved discounts to customers and follow all procedures related to the type of booking/ vouchers produced by customers at the location Desk location is well maintained as per Budget Intl standard. Promotions and discounts are displayed accurately on the LED screens Report any misbehavior from staff and clients on time to the Sales Manager- rental locations on time Assist customer for all their additional requirements when on the counter like GPS, baby seats, refreshments, luggage, key hand over etc. Forward any lease queries to the Leasing Manager or Executives by mail with all customer contact information. Desired Candidate Profile MS Office & good typing speed. Bachelors Degree. Must have 2 years sales experience Customer Service skills Well versed in spoken & written English. Arabic / French / other languages added advantage Flexible for shifts/ change of locations in UAE Willing to work in day, afternoon or night shift Willing to be on rotation i.e. work location in the city may change due to business requirements

Roles & Responsibilities Company Profile: Shuraa head-quartered in Dubai is a Management Consultancy, operating for over 20 years in UAE. We serve our clients with all their business set up requirements ranging from issuance of trade license, to accounting services, legal services, recruitment and so on. This serves as a one-stop shop solution to our clients. Over the period, we have expanded our presence vertically as well as globally, serving our operations not limited to UAE market, but also India, UK and Bangladesh. Job Brief: Shuraa is looking for a dynamic and passionate Client Relationship Executive to help us retain our client base. In this role, you will deal directly with our client at the time of renewal of the contract. Suitable candidate must have a proactive attitude, along with excellent communication and interpersonal skills which will help to maintain connections and retain the client base. Job Responsibilities: • Create, develop, and execute new concepts and focus on growth initiatives and retention strategies. • Negotiating with the clients to renew contracts and retain business. • Assess our client’s needs and provide assistance and information. • Build sustainable relationships and engage customers by taking the extra mile. • Team up with co-workers to ensure proper service. Job Requirements: • Exceptional customer service, verbal and written communication, organizational and multi- tasking skills. • At least 1 year of experience in client relation and issue resolution. • Maintaining and monitoring documentation and following up on important actions. • Basic understanding of the client retention principles and customer service practices. • Adhere to all company policies and procedure. • A friendly and energetic personality with customer service focus. Ability to perform under pressure and address complaints in a timely manner.

Roles & Responsibilities Need Laundry Coordinator Location Abu Dhabi

Roles & Responsibilities Meet deadlines for assigned typing projects. Maintain confidentiality of sensitive information. MOI, MOHRE “TAS-HEEL” and Emirates ID Systems including quota, Job Offer letter, work permit, labor contract and cancellation. Maintains an electronic log and database of processed visas, passports, Emirates IDs Processing of the Tasheel system. Medical Typing, Emirates ID. GDRFA procedures Desired Candidate Profile Fluency in Arabic language. Proficiency in typing in Arabic language. High school diploma or equivalent. Certification in Arabic typing or transcription preferred. Minimum 2 years of experience as a typist, preferably in Arabic language. Knowledge of Arabic grammar and punctuation rules. Ability to work under tight deadlines.

Job Description Roles & Responsibilities Looking for Sous chef - Indian chef location- Abu Dhabi

Roles & Responsibilities We are looking for Call Center or Customer Service staffs for Facility Management / Technical Service Company in Dubai. Taking calls and complaints from customersScheduling call outs to customers Prepare various reports on service request, incidents & work orders for the execution team To provide personalized customer service to the highest level. Desired Candidate Profile Required good Communication skills in Arabic & English. Technical knowledge is an advantage (Ms Office / Excel / Word). Minimum 3-4 years of relevant experience. Preferred Industries: Maintenance/ Facility Management. Immediate joiners preferred.

Roles & Responsibilities We are looking for Call Center or Customer Service staffs for Facility Management / Technical Service Company in Dubai. Taking calls and complaints from customersScheduling call outs to customers Prepare various reports on service request, incidents & work orders for the execution team To provide personalized customer service to the highest level. Desired Candidate Profile Required good Communication skills in Arabic & English. Technical knowledge is an advantage (Ms Office / Excel / Word). Minimum 3-4 years of relevant experience. Preferred Industries: Maintenance/ Facility Management. Immediate joiners preferred. Employment Type Full Time  

Roles & Responsibilities Need Hostess/Hosts Nationality- European / South American

Roles & Responsibilities Need Hostess/Hosts Nationality- European / South American

Roles & Responsibilities We are looking for Call Center or Customer Service staffs for Facility Management / Technical Service Company in Dubai. Taking calls and complaints from customersScheduling call outs to customers Prepare various reports on service request, incidents & work orders for the execution team To provide personalized customer service to the highest level. Desired Candidate Profile Required good Communication skills in Arabic & English. Technical knowledge is an advantage (Ms Office / Excel / Word). Minimum 3-4 years of relevant experience. Preferred Industries: Maintenance/ Facility Management. Immediate joiners preferred.

Roles & Responsibilities Need male and female Butler. Nationality - Asian

Roles & Responsibilities The Guest Experience Executive is responsible to provide high-quality service to the FBO passengers, crew and visitors as they enter the Terminal until they reach the aircraft. The executive will be the first point of contact with all customers and are therefore due to represent company brand and image in an elegant and seamless manner. ▪ Provide high-level customer service to all guests by maintaining a pleasant, professional, friendly, and outgoing attitude. ▪ Meet and greet crew and guests arriving at the FBO terminal and manage their passports, documentation, and custom requirements. ▪ Attend crew and guests’ requests, such as seating arrangements around the FBO terminal, in a timely and accurate manner. ▪ Coordinate with operations team to ensure meticulous planning and organization. ▪ Prepare and maintain required reports on daily basis. ▪ Handle guests’ constructive feedback pleasantly and courteously ▪ Compile and organize the flight details for the passengers scheduled to arrive the next day. ▪ Coordinate movement of passengers and luggage both outside and inside the FBO terminal. ▪ Assist in tasks during work events including exhibitions/shows/photoshoots. Desired Candidate Profile 2+ experience in the Hospitality industry, knowledge of another language is preferred

Roles & Responsibilities The job holder will be required to sell transportation tickets, make and confirm reservations, direct passengers to designated vessels/station, provide tourists with travel or transportation information and offers. He/she will also be required to follow health, safety, security and quality procedures Key Results Accountabilities: • Provide quality customer service support to customers approaching the kiosks by giving correct information. • Confirm with customers to determine their service requirements and travel preferences. • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps. • To sell tickets to customers for specific transportation, to re-charge cards and to market promotional tour packages for all the available transportation methods. • Answer inquiries regarding information such as schedules, routes, boarding stations, on board procedures and promotional offers. • Accurately prepare and send daily sales monitoring report • Coordinate with OCC with regard to booking reservation for transportation • Prepare and collect ticket sales and hand over to bank security team with completed bank deposit form. • To perform general secretarial duties, as and when required by the department. Desired Candidate Profile Knowledge, Skills and Experience: • Good knowledge and understanding of English language both written & verbal • Tertiary School Certificate (College degree) • 2 years’ experience with relevant exposure to administrative functions in a similar environment/service industry.

Roles & Responsibilities PURPOSE OF THE ROLE: The Project Management Information System (PMIS) SME is responsible for development of the PMIS system processes, integrated solutions, and delivery of PMWeb. Also, responsible to identify the system process gaps, solution gaps, process wastage. inefficiencies etc. and ensure they are systematically addressed improving efficiencies. PRIMARY RESPONSIBILITIES: · Manage the support PMIS system processes across the group and takes initiatives for new business processes enablement & system enhancements. · Manage PMIS incidents & change requests · Manage system enhancement /new requirement and deliveries on time · Work with relevant teams to establish and manage change control & release management process activities. · Responsible for process QA / improvement and automation. · Ensure compliance to standards, processes and policies are set and adhered to. · Ensure documentation is current and relevant to ensure stakeholders remain informed periodically. · Work with the relevant teams to establish appropriate timing of maintenance activities and dependencies in PMIS and other integrated systems like Dynamics 365 etc. · Review and identify operational ‘problems and work with teams to resolve them through planned proactive activities, communicating to senior stakeholders regularly. KEY RESPONSIBILITIES PROFITS PROCESS § PATRONS/CUSTOMERS PEOPLE Implementation · Work on PMIS PMWeb modules/processes rollouts, upgrades etc. · Develop functional specifications based on business requirements to further develop the ‘to be’ process solutions addressing business problems · Guide and influence the business to generate value from current implemented systems like PMWeb, ERP etc. Desired Candidate Profile QUALIFICATION § Management Degree (PGDBA/MBA / any master’s in management) § Professional qualification in Technology / Systems § Experience in Customer Service Domain § Certifications in Business Communications Domain § Certification in BPM tools / Process Management tools § Experience in project management processes etc. EXPERIENCE § 10-12 years of experience performing customer service-related activities related to technology domain. § Proven experience of providing technical expertise in change management, improvement and transformation. § Proven experience of measuring and evaluating the impacts/lessons learnt from business change introduced due to transformation § Exposure to RPA/BOT automation tools § Exposure to BMPN tools like Lucid charts/ Aris etc. SKILLS § Technical Skills and good understanding of IT Systems and Tools § Excellent Leadership and Management Skills § Excellent communication skills § Well Organized and detail oriented § Should be creative and innovative § Excellent presentation skills, with the ability to lead and run workshops § Ability to work well under pressure within timeframes § Excellent interpersonal skills, including the ability to advise, negotiate, persuade and influence people at all levels § Ability to motivate and inspire people from different functions to embrace change

Roles & Responsibilities Job Opportunities for UAE National High School Graduates | Al Futtaim Automotive | UAE It is a fabulous opportunity for anyone with good communication skills and an engaging personality and looking to grow their career in Al Futtaim. We are currently looking to recruit for the following roles: Customer Service (Service Advisor) Receptionist / Guest Relation Officer Sales Support & Sales Admin Administrators Desired Candidate Profile Should have a basic qualification or a High school graduate Customer service experience would be preferred but not mandatory We are looking for someone with excellent English & Arabic speaking skills who has an engaging personality, is confident meeting people and passionate about beginning a career in sales. Good knowledge in MS Office especially MS Excel Customer orientated, with decision making and problem-solving abilities Person must be self-motivated and self-driven.

Roles & Responsibilities · Jointly agree with channel manager and head that strategy is implemented and regularly evolved to suit the needs of the customer base. · Identify key customers within their areas and propose plan to introduce new products and increase size of business with them. · Increase the distribution coverage by opening new accounts and evaluating their potential. · Ensuring debtor days are kept within the set KPI's. · Ensuring a clear plan is communicated to collections team, so this is not a barrier to further sales. · Building relationship with customers that are based on consultative approach and ensure we are seen as a strategic partner, rather than a transactional vendor. · SKU retention on a monthly basis, through adding value with exceptional customer service. · Executes the Channel / customer business plan for his/her area. · Build and maintain business relationship with customer’s decision makers Ensure orders are communicated to sales coordinators accurately and on time. · Working in closely with product development team to introduce new products / new applications with customers · Guides and leads team of sales representative to open new customers · Route planning for sales representatives. · Ensuring account receivables are collected on time. Be aware of customers financial health to prevent bad debts. · Working with sales representatives to collect overdue amounts. · Working closely with sales coordinators to ensure high customer service levels. · Promptly address customer complaints · Ensuring products are sold according to price lists. · Advisory role to channel manager for rates negotiations and terms of trade, ensuring strategies always focus on adding value not just reducing price. · Monitors Customer Performance by tracking customer contribution. · Acts as active ambassador of IFFCO at the customer and of the customer at IFFCO Desired Candidate Profile Competencies: Sales and Distribution Strategy Management Negotiation Skills Sales Planning Business Acumen Consumer Behavior B2B and B2C Communicating effectively Self and Team Management Planning & Decision Making Customer Centricity Ownership & Result Orientation

Roles & Responsibilities · Collection and delivery of good and personnel · Checking and ensuring vehicle is working condition · Report damage / unsafe condition to supervisor. · Lashing of Goods, to operate truck mounted cranes · Submitting paper work at Client/ GOS as applicable · In Touch with base for feedback and next assignments · Maintain good working relationship with workers, appointed foreman, supervisors and management. Desired Candidate Profile · Basic driving license(s) to cover Heavy vehicles, mini bus etc. UAE license 03, 04 , 05 and 06

Roles & Responsibilities Handle inbound and outbound calls from potential clients in a professional and courteous manner. Provide accurate information about real estate properties and services to callers. Handling inquiries and customers complains on phone and email. Maintain detailed records of all communication and interactions with clients. Follow up with clients to ensure their needs are met and provide exceptional customer service. Update and maintain databases with client information and property details. Collaborate with real estate agents and brokers to ensure effective communication and coordination. Resolve client complaints and issues in a timely and satisfactory manner. Stay updated on current real estate market trends and property listings. Meet or exceed individual and team performance goals and metrics. Desired Candidate Profile 2-6 years of experience working as call center agent in real estate industry. Excellent communication skills

Roles & Responsibilities Work Management · Hold a full grasp and understanding of the Client Excellence & Service Delivery SOP and always operate in-line with the SOP guidelines. · Hold a good knowledge and experience in Corporate Banking and specifically within the areas of: Trade, Supply Chain Finance, Payments & Cash Management, Acquiring, Cards and other Account Services · Hold a strong knowledge of bank’s Products & Services across Loans, Trade, Supply Chain Finance, Payments & Cash Management, Acquiring, Cards and other Account Services. · Awareness of other banks Product & Service offerings in the market is also beneficial · Handle customers’ requests / complaints logged on iServe in a quick and efficient manner and ensure customers are satisfied with the response and service provided · Raise awareness on iServe amongst bank’s staff and customers and drive utilization of the platform · Promote the correct approach for logging queries and requests on the platform and not writing directly to back-office functions by customers and front-office staff · Ensure effective coordination with other departments across the bank including Products, Sales, Operations, Trade, Credit, Clearing, Payments, Relationship Management, Branch Network etc. to help answer and close customers’ requests and issues. · Help identify potential product / process enhancements in-line with the requests / complaints being received via iServe and effectively coordinate with other departments i.e. Products, Operations etc, to implement these enhancements · Prepare daily, weekly & monthly reports relating to iServe to share with the Team Leader · Support customers in onboarding onto our products and services by providing the necessary forms and guidance on filling out these forms. Including digital submission of eForms. · Handout relevant digital leaflets and flyers to customers to promote bank Products and Services which are relevant for them. · Advise customers on digital solutions provided by bank and how these could help the customer’s organisation. · Help guide customers on digital completion of transactions on iBusiness, FCC, iServe and other TBG digital platforms. · Effectively identify between the different bank segments and appropriately guide customers on how to be served based on their segments. · Help customers to update their registered contact details as required to ensure they are able to use the iServe platform. · Comply with the Authentication agreement and policies and procedures of the Bank for information exchange and customer handling. Service & Quality · Maintain the spirit of CODE by supporting the IBG/CBG teams and Back Office Units as and when required. · Proficient dealing with customer queries to provide appropriate solutions to enhance the customer satisfaction levels. · Log all complaints received from customers on the CRM for routing to the Complaints Handling Unit · Remain fully updated on Bank’s policy and procedure, products / services to ensure prompt quality service to clients. · Record all ideas and suggestion provided by customers on CRM for further analysis and action. People · Take active interest in self-development & competencies to hold higher responsibilities. · Ensuring smooth transition of new entrants by providing necessary training on operating procedures and practices, systems etc. Desired Candidate Profile · Good command of English. · Arabic language skills are very beneficial. · Report writing skills. · 3–4 years of experience would be preferred. · Communications skills. · Negotiation skills. · Computer skills. · Good awareness of Technology and digital trends. · Passion for customer service and delighting customers. · Good problem-solving skills & keen eye for making operational enhancements.

Roles & Responsibilities Educate customers about skincare products and provide personalized recommendations based on their skin type and concerns. Demonstrate product usage and explain the benefits of each product to potential customers. Assist customers in selecting the right skincare products for their needs by analyzing their skin condition and concerns. Conduct skincare consultations and help customers develop personalized skincare routines. Stay up-to-date with new skincare trends, ingredients, and product launches. Meet or exceed sales targets and contribute to the overall success of the skincare department. Desired Candidate Profile Minimum high school diploma or equivalent. Certification in skincare or esthetics is preferred. At least 1-2 years of experience in skincare sales or promotion. Ability to work in a fast-paced environment and manage multiple tasks.

Roles & Responsibilities Maintain registers and reports for Import and Export Operations pertaining to JAFZA and mainland. Processing Bill of Entry for customs documentation in JAFZA & Dubai Trade web portal. Daily and monthly invoicing to clients. Handling the entire job requirements for import and export shipments. Liason with Dubai customs & port authorities. Liason with carriers and shipping agents as per the requirements. Co-ordinate with transporters, shipper & consignee for effective deliveries and collection. Coordination with messengers for documents delivery and collection. Communicate/ correspond with consignees, send pre-alerts/ pre advice/ arrival notice and ensure timely issuance of delivery orders, clearance and delivery of shipments. Desired Candidate Profile Bachelor's degree in logistics or similar. 4-8 years of experience in customs clearance operations. Knowledge of International export/import trade documentation. Strong knowledge of free zone, GCC countries, and cross-stuffing documentation.

Roles & Responsibilities Collect products from the store as per customer orders/ requirement Scanning the barcode & give the products to the delivery boy Speaking to customers in English Desired Candidate Profile Good verbal & written English communication ( MUST HAVE) Age Limit - 33 Years Male / Female Immediate joiner preferred Job Location - Dubai Job Type - Indoor Salary: AED 2,000 + AED 260 (Fix Overtime) + Incentives of 1200+ (Based on performance) Interested candidates may apply.