Job description:Technical Support Responsibilities:Ø Install, configure and maintain servers, PCs, peripherals, IT tools/equipment, software, antivirus, patches.Ø Implement and maintain Active Directory, Group Policies, DNS, DHCP, and related services.Ø Monitor and maintain the network infrastructure, including LAN, WAN, VPNs, routers, switches, firewalls, and wireless networks.Ø Strong knowledge and hands-on experience with FortiGate Firewall configuration and managementØ Ensuring data security by implementing firewalls, antivirus software, and other security measures to prevent unauthorised access.Ø Implement software updates, patches, and security fixes to protect systems from vulnerabilities.Ø Perform regular security risk assessments and vulnerability scanning.Ø Experience handling ADHICS Audit requirements in compliance with Department of Health – Abu Dhabi standardsØ Perform system upgrades, patch management, backups, and disaster recovery (DR) testing.Ø Endpoint and device management (Windows, laptops, security policies)Ø Manage user accounts, permissions, and access rights under guidance.Ø Experience with CCTV, access control systems, and biometric devices.Ø Ability to diagnose hardware, software, and network issues efficiently.Ø Manage email security systems and domain protection solutions, including DMARC, DKIM, and SPF, to safeguard against phishing, spoofing, and unauthorized email use.Ø Monitor system performance, troubleshoot issues, and ensure high availability.